Andrés Acosta

L

Legal Assistant & Document Retrieval Specialist

Legal Soft Solutions Law Offices Of David P Kashani

Jul 2023 - Current (2 years)

• Prepared and organized case files for easy access. • Assist attorneys in managing and organizing case files. • Send documents to health providers and insurance companies. • Generate reports such as retrieval times, request volumes, and any issues encountered. • Update and maintain databases or document management systems with the latest information. • Evaluate prospective client inquiries, analyze if their case fits, and ensure they feel seen and heard. • Assist in drafting legal documents such as contracts, pleadings, motions, subpoenas, and other legal correspondence. • Retrieve medical and billing records from legal firms, healthcare facilities, and/or clients to keep our documents and database updated. • Assist with client intake by g

L

Personal Injury Legal Assistant & Document Retrieval Specialist

Legal Soft Solutions Pusch Nguyen Law Firm PLLC

Sep 2022 - Jun 2023 (10 months)

• Manage entries in CRM Software. • Request transportation for clients for medical treatment. • Send documents to insurance companies and health providers. • Maintained client confidentiality and handled sensitive documents discreetly. • Evaluate prospective client inquiries, analyze if their case fits, and ensure they feel seen and heard. • Retrieve client records from legal firms, healthcare facilities, and clients to keep our documents and database updated. • Supervise new client onboarding and current client files through data entry to ensure our cases are managed efficiently.

L

General Law Legal Assistant

Legal Soft Solutions The Law Offices of Alex R Hernandez Jr PLLC

Jun 2022 - Sep 2022 (4 months)

• Manage entries in CRM Software. • Prepared and organized case files for easy access. • Communicated with clients for updates and inquiries. • Assisted attorneys in drafting and editing legal documents. • Managed attorney calendars and provided timely reminders. • Maintained client confidentiality and handled sensitive documents discreetly. • Evaluate prospective client inquiries, analyze if their case fits, and ensure they feel seen and heard. • Supervise new client onboarding and current client files through data entry to ensure our cases are managed efficiently. • Served as the official translator for the firm, providing accurate and fluent translation services between English and Spanish.

P

Digital Marketing Manager

PR Business

May 2021 - Jun 2022 (1 year 2 months)

• Conduct screen-share calls with active B2B clients. • Define the best strategies to offer products and services. • Plan and develop a marketing project with the appropriate budget. • Analyzed company websites to improve user experiences and created call-to-action landing pages. • Contact clients regarding digital marketing products such as SEO, websites, logos, and social media.

S

Collections Specialist

Scotia GBS Dominican Republic

Apr 2020 - Apr 2021 (1 year 1 month)

• Monitoring accounts to identify overdue payments. • Finding and contacting debtors to arrange debt payoffs. • Keeping accurate records and reporting on collection activity.

C

Collections Specialist

Callmax Dominicana

Nov 2018 - Feb 2020 (1 year 4 months)

• Process payments and refunds. • Resolve customer credit and billing issues. • Monitor accounts to identify outstanding debts. • Research historical data for each debt or invoice. • Take action to encourage timely payment of debt. • Update account status records and collection efforts. • Report collection activity and accounts receivable status. • Locate and contact customers to inquire about overdue payments.

C

Collections Specialist

Callmax Dominicana

Nov 2018 - Feb 2020 (1 year 4 months)

• Process payments and refunds. • Resolve customer credit and billing issues. • Monitor accounts to identify outstanding debts. • Research historical data for each debt or invoice. • Take action to encourage timely payment of debt. • Update account status records and collection efforts. • Report collection activity and accounts receivable status. • Locate and contact customers to inquire about overdue payments.

f

Freelance - Graphic Designer

freelance

Nov 2017 - Current (7 years 8 months)

• Organize meetings with clients. • Craft branding for local small businesses. • Presenting draft designs to clients for feedback. • Worked with social media experts to deliver designs. • Worked on a number of projects as a self-employed designer. • Create visual designs using industry software such as Adobe Photoshop and Illustrator. • Worked on various design pieces, from social media posts to packaging design and full-scale branding projects. • Developed marketing materials, including website content, social media pages, brochures, and newsletters.

C

Chat & Email Support - Data Entry Specialist

Call Center Pros

Apr 2017 - Oct 2018 (1 year 7 months)

• Fixing data inconsistencies. • Answering queries related to data or data errors in the system. • Processed a range of documentation and entered information into databases. • Transcribing, updating customer information, and entering accounting records. • Responding to customer inquiries quickly, directly, and concisely will help with satisfaction ratings. • Collecting data, including but not limited to bills, client information, financial statements, invoices, or receipts.

T

CX Rep - Tech Support - Sales Agent

Teleperformance

Nov 2014 - Apr 2017 (2 years 6 months)

• Provide service to current customers. • Find potential customers and buyers. • Sell the company's products and services. • Manage customers in all phases of the sales cycle. • Explain to new consumers the benefits of products, goods, and services to promote and build brand loyalty.

Andrés Acosta

About

Detail

Contact Andrés regarding:

Timeline

Résumé

Languages:

Andrés's behavioral traits
Andrés's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.