Andres A Bayas Lawyer

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Case Manager

Konnect CX

Nov 2025 - Current (10 months)

As a Case Manager, I was responsible for overseeing a diverse range of legal cases, ensuring meticulous attention to detail in the management of legal documents and case files. My expertise in personal injury law allowed me to provide comprehensive legal support, guiding clients through complex processes while maintaining clear and effective communication. Additionally, I utilized Salesforce as a tool to organize and manage case information, enhancing our ability to track progress and maintain accurate records, which ultimately improved our service delivery and client satisfaction. In my role, I also managed interactions with law firms and insurance companies, which involved the collection of necessary documentation, thereby ensuring a seam

Legal Intake Specialist

Hispacontact

Sep 2025 - Oct 2025 (2 months)

As a Legal Intake Specialist, I managed the initial stages of client interactions, ensuring a seamless intake process that laid the groundwork for effective legal support. My responsibilities encompassed comprehensive legal administrative support, including meticulous management of legal documents and workflows, which facilitated efficient case file management. I leveraged various case management software and CRM tools, such as Salesforce and Zoho CRM, to maintain organized records and enhance client communication. Additionally, I demonstrated strong communicative competence and problem-solving skills while scheduling appointments and planning schedules to accommodate client needs. I served as the primary point of contact for the law firm.

Customer Service Specialist

Atento España

Jan 2025 - May 2025 (5 months)

As a Customer Service Specialist, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues promptly to enhance customer satisfaction. I maintained detailed records of customer interactions and feedback, which contributed to continuous improvement in service delivery. Additionally, I took charge of cleaning the backlog list, ensuring that all pending requests were addressed in a timely manner, thereby improving overall efficiency and responsiveness in the customer service process. I also utilized my knowledge of SaaS platforms, specifically Salesforce and Zendesk, to streamline customer interactions and enhance service delivery, ensuring that our team was equipped with the best tools for ef

Tech Support and Customer Service Supervisor

Bloom

Dec 2022 - Aug 2024 (1 year 9 months)

As a Tech Support and Customer Service Supervisor, I was responsible for overseeing the daily operations of the support team, ensuring high-quality service delivery and customer satisfaction. I developed training programs for new staff, implemented performance metrics, and facilitated communication between departments to resolve customer issues efficiently. Additionally, I contributed to the creation of the FAQ and Terms and Conditions, which enhanced our legal workflows by providing clear guidelines for both customers and staff, ultimately improving the overall customer experience. Furthermore, I took on a leadership role during the night shift, ensuring that the company maintained operational excellence and support continuity, which furth

Customer Service Specialist

Bloom

Aug 2022 - Dec 2022 (5 months)

I was in charge of providing the information about the bank and the payments, loans, and credit cards to the client and potential clients.

Customer Compliance Specialist

Webhelp OneLink

Nov 2020 - Aug 2022 (1 year 10 months)

I was in charge of checking the requests of the clients and verifying the compliance reasons.

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Translator

Servistelco

Aug 2015 - Feb 2019 (3 years 7 months)

Como Traductor, fui responsable de traducir documentos legales y elaborar contenido preciso y coherente, asegurando que se mantuvieran los matices y la terminología adecuada. Mi experiencia en la gestión de casos legales y en la ley de inmigración me permitió ofrecer un servicio de traducción especializado que cumplía con las expectativas de los clientes. Además, utilicé mis habilidades organizativas y de gestión del tiempo para manejar múltiples proyectos simultáneamente, garantizando la entrega oportuna de los documentos. Aunque la incorporación de clientes no es un aspecto central de mi rol, estuve a cargo de la recepción de la información, lo que facilitó una comunicación efectiva con los clientes y mejoró la fluidez del flujo de trabaj

Andres A Bayas

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