Andres

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Data Operations Engineer

Royal Caribbean

Feb 2025 - Jun 2025 (5 months)

• Designed and delivered end-to-end middleware solutions in collaboration with product teams, aligning on integration architecture, requirements, and application resources. • Supported critical data flows between shipboard and shoreside systems via real-time middleware APIs (TIBCO) and FTP-based channels. • Worked across enterprise platforms including TIBCO BusinessWorks, EMS, Hawk, BusinessEvents, BPM, and MSMQ-based integrations. • Investigated and resolved integration system issues by log analysis in Linux environments.

Integration Engineer

Synovus

Jun 2023 - Jun 2024 (1 year 1 month)

• Acted as a liaison between IT operations and internal stakeholders to define and document integration requirements for financial monitoring systems, focusing on the implementation of BigPanda (AIOps). • Developed BigPanda dashboards to surface key service health and operational metrics, including alert noise reduction, MTTR, incident trends, and executive-level reporting. • Integrated Devo with Linux/Windows applications and middleware platforms (e.g., TIBCO) to enable comprehensive monitoring of application data across banking systems. • Created SQL-based reporting tools for IT compliance audits, aligning with regulatory requirements in the banking sector.

Product Support Engineer

Ventech Solutions

Feb 2023 - Jul 2023 (6 months)

• Supported development and QA efforts for an AI/ML-powered AIOps monitoring platform for the U.S. Center for Medicare Services, designed to detect and predict anomalies across infrastructural systems. • Configured and managed product features to improve service data quality and accuracy; contributed to requirements gathering, testing, change/release management, and agile backlog grooming in two-week sprints. • Performed data validation using Python to ensure consistency and accuracy for ML workflows.

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Data Analytics Instructor

Brainstation Miami

Jan 2023 - May 2023 (5 months)

• Led a cohort of 20–30 students in an intensive 8-week data analytics program, delivering 60+ hours of live instruction across SQL, Excel, regex, Tableau, and data storytelling. • Guided students through the complete data analytics lifecycle - data collection, transformation, KPI definition, analysis, visualization, and presentation—emphasizing real-world business applications. • Provided personalized mentorship, including assignment feedback, project support, and career coaching, helping students build robust portfolios and prepare for data analytics roles.

Cloud Support Engineer

AWS

Jun 2022 - Jan 2023 (8 months)

• Supported OpenSearch and AWS Managed Streaming for Kafka (MSK), replicating complex customer scenarios involving multiple AWS services to deliver tailored solutions. • Provided custom architecture recommendations based on customer requirements while gaining hands-on experience with AWS services including S3, IAM, EC2, VPC, MSK Connect, and Glue.

Integrations Consultant

ZeroFox

Jul 2021 - Jun 2022 (1 year)

• Developed Python-based integrations to ingest security data and threat intelligence feeds into BI, logging, and monitoring platforms within the ZeroFox app library. • Applied software engineering best practices to deliver modular, configurable, and testable integration code; collaborated with third-party partners to define requirements and development tasks. • Created technical documentation to describe integration workflows, data flow, and endpoint interactions. • Led customer-facing integration efforts, providing technical guidance throughout the API lifecycle and supporting product discovery and post-sales initiatives in partnership with account managers. • Owned integration products end-to-end, including scoping, solution design,

Support Engineer

Degreed

Jun 2020 - Dec 2020 (7 months)

• Partnered with engineering, technical success, and product teams to troubleshoot, triage, and provide immediate to long-term solutions to API and flat-file integration issues, resolving up to 30 tickets a month. • Developed and led a mentoring program leveraging the Degreed platform to help junior team members learn new skills, align their goals to potential opportunities, and get promoted to engineer-level roles.

Product Analyst

Charter Communications

May 2019 - Feb 2020 (10 months)

• Analyzed large datasets and built reports using Excel, HiveQL, Splunk, Kibana, and Tableau to deliver actionable product insights, visualize trends, and identify potential customer-facing downtime. • Responsible for change management and pre/post-release validation activities of all digital applications. • Testing and troubleshooting of API services and development of API monitoring dashboards and alerts.

Senior Business Systems Analyst

TransUnion

May 2015 - Aug 2018 (3 years 4 months)

• Served as the primary resource for API product implementations and customer engagements, leading discovery sessions, technical requirement analysis, environment setup, client code reviews, testing, and production readiness. • Led API support initiatives, improving onboarding processes, delivering product demos, maintaining service documentation, and conducting internal training for sales teams. • Automated workflows and delivered custom data reports using Excel, Access, and SQL to support daily operations and process optimization.

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