A
Andres
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Ontario, Canada
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Jobs
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- TClient Success Manager (SaaS)T.E Tenantevaluation.aiJan 2022 - Current (3 years 10 months)• Served as the main point of contact for the top clients, property managers, and board presidents addressing inquiries, resolving issues, and ensuring overall satisfaction. • Built and strengthened client relationships to achieve long-term partnerships. • Effectively presented the advantages and capabilities of our software solutions. • Collaborated directly with the IT development team to add, maintain, and troubleshoot features. • Worked hand in hand with the sales team to acquire new business. • Tracked and improved key metrics like NPS, NRR, CSAT and customer health scores. • Decreased churn, increased customer retention, and managed customer onboarding.
- GCustomer Success ManagerGroupe Robert IncJan 2020 - Jan 2022 (2 years 1 month)• Served as the focal point between the largest clients of the company and the main operation teams to ensure smooth execution of the shipment cycle. • Expanded customer accounts through upselling and cross-selling. • Effectively presented the value proposition of products or services to clients. • Collaborated directly with the sales team to acquire new business. • Led regular customer check-ins and QBRs.
Customer Success ManagerMaersk LineJan 2017 - Jan 2020 (3 years 1 month)• Coordinated Vessel, Rail, and Truck operations of import/ export cargo internationally. • Ensured smooth execution of the whole shipment life cycle, by working closely with customers and internal groups to achieve objectives and customer satisfaction. • Served as the main point of contact in all matters related to client concerns and needs after the initial partnership was completed. • Worked directly with management on potential service failures and/or trends.- BCustomer Service RepresentativeBmo Bank of MontrealJan 2016 - Jan 2017 (1 year 1 month)• Provided account services and financial advice to customers. • Developed a thorough understanding of products and service offerings to better upsell and cross sell to clients. • Sold bank products by informing customers about services that brought benefits to their finances.
- ICustomer Service AgentI.C.E International Credit ExpertsJan 2013 - Jan 2016 (3 years 1 month)• Successfully interacted with customers over the phone to negotiate outstanding payments by remaining calm and informative. • Understood customer requirements, complaints, and requests and provided them with appropriate guidance. • Employee recognition award for collecting the most money in one month's time.
Education
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- Full-Stack Web DevelopmentUniversity of TorontoJul 2022 - Jun 2023 (1 year)
- Bachelor's DegreeHumber CollegeJan 2012 - Jan 2016 (4 years 1 month)