Andre Rodrigues Silva
About
Detail
Caxias do Sul, State of Rio Grande do Sul, Brazil
Contact Andre regarding:
work
Full-time jobs
Starting at
USD4k/month
Résumé
Jobs
verified_user
0% verified
Senior Cloud Operations EngineerMission CloudMay 2023 - Current (3 years 6 months)Served as the final escalation point for critical customer incidents, leading incident response, root cause analysis, and post-incident reviews to drive systematic improvements. Mentored Cloud Operations engineers and Service Desk Engineers on advanced troubleshooting and incident management techniques. Provided technical guidance during customer onboarding and AWS infrastructure implementations, acting as a trusted advisor to high-profile customers. Led end-to-end onboarding for new customers as the primary and sole engineer during the onboarding phase, responsible for deploying and validating monitoring, backups, patching, and maintenance workflows, automating where possible.
Translated customer environments into Mission's oper- Cloud Operations EngineerMission CloudMar 2021 - May 2023 (2 years 3 months)Deployed and managed AWS infrastructure using Terraform, CloudFormation,
and automation through AWS Systems Manager (SSM) and Lambda. Performed
troubleshooting across AWS services including EC2, VPC, RDS, Load Balancers,
VPN, and Kubernetes (EKS), leveraging CloudWatch, New Relic, and Dynatrace
for observability. Implemented monitoring integrations with New Relic and
automated recurring tasks using Python and AWS CLI. Supported SSO
configurations with IAM Identity Center and external providers such as Microsoft
AD and Entra ID. Authored internal documentation and runbooks to streamline
team operations and incident response. - Service Desk EngineerMission CloudDec 2019 - Mar 2021 (1 year 4 months)Joined Mission Cloud as a junior cloud operations engineer during the early
formation of the Service Desk function, initially operating as first-line support for
hundreds of customer AWS environments. Executed runbook-driven operational
tasks including incident triage, basic troubleshooting, monitoring validation,
backups verification, and routine infrastructure checks across core AWS services
such as EC2, RDS, VPC, and Load Balancers.
Actively contributed to the evolution of the Service Desk role from a dispatcher-
focused function into a technically capable cloud support team by advocating for
AWS foundational training and hands-on learning. Collaborated with leadership to
introduce AWS certifi - TProduction ManagerTER Brasil Equipamentos Hidráulicos LTDAMay 2017 - Dec 2019 (2 years 8 months)Supported the Production Supervisor in overseeing all aspects of production and
administrative operations, ensuring alignment with safety and quality standards.
Led a team of 23 employees, coordinating daily activities, monitoring
performance, and optimizing resource allocation to improve workflow efficiency
and communication across departments.
Education
verified_user
0% verified
- AWS Certified Solutions Architect - ProfessionalAWSJul 2025 - Current (1 year 4 months)
- AWS Certified DevOps Engineer - ProfessionalAWSJan 2025 - Current (1 year 10 months)
- HashiCorp Terraform AssociateHashiCorpApr 2024 - Current (2 years 7 months)
- AWS Certified AI Practitioner - Early AdopterAWSJan 2024 - Current (2 years 10 months)
- AWS Certified SysOps Administrator – AssociateAWSAug 2023 - Current (3 years 3 months)
- FBachelor in Computer ScienceFSG – Faculdade da Serra GaúchaJan 2023 - Current (3 years 10 months)