With over 10 years of experience in Customer Success and Strategic Account Management, I specialize in one thing: turning complex Enterprise relationships into long-term, high-value partnerships.
Currently, I manage a $3.5M ARR portfolio at UiPath, helping large-scale organizations across LATAM unlock the full potential of RPA and Automation. My focus isn't just on "keeping the client happy"—it's on delivering measurable ROI, establishing Centers of Excellence (CoEs), and ensuring that technology solves real business problems.
Previously at Pipefy, I was recognized as a Top Performer for achieving Zero Churn in 2023 within a high-touch Enterprise portfolio, while driving platform adoption by 15%.
My core expertise includes:
🚀 Retention Strategy: Proven track record of exceeding retention targets (100%+) and reducing churn to 0% in critical accounts.
📈 Expansion & Upsell: Identifying growth opportunities by aligning technical features with C-Level strategic goals (OKRs).
🌍 Global Communication: Native Portuguese, Business Fluent English and Spanish, with extensive experience managing LATAM markets.
I am driven by data, obsessed with customer outcomes, and always looking for the next challenge in the global SaaS landscape.
Let’s connect!
