André Lima

André Lima

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Technical Project Manager | Critical Infrastructure, IT/OT & Telecom | GRC, Risk Management & Operational Resilience
Rio de Janeiro, State of Rio de Janeiro, Brazil

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Résumé


Jobs verified_user 15% verified
  • A
    Founder | Secure Infrastructure & Risk Advisory
    ALLIMA Telecom
    May 2025 - Current (1 year 6 months)
    Design and implement segmented, access-controlled infrastructure environments using Proxmox, OPNsense, VLAN segmentation, DNS filtering, wireless access control and monitoring practices.

    Apply enterprise governance principles to practical infrastructure, IoT and operational technology scenarios, with focus on device isolation, access control, telemetry, alerting, log visibility and control evidence.
    This independent work supports my ongoing specialization in secure infrastructure, risk reduction, GRC evidence, home lab architecture, network segmentation and applied cybersecurity governance.
  • Vale
    Technical Project Manager | GRC | Critical Infrastructure & IT/OT
    Vale
    Mar 2021 - Dec 2024 (3 years 10 months)
    Led governance and delivery activities for critical infrastructure and IT/OT initiatives supporting Vale’s Southern Ports Complex, including CEAM, CPBS, TIG and Ternium operations.

    Managed a USD 2.5M+ critical infrastructure program supporting 3,000+ users, covering project governance, RAID logs, risk registers, change-control routines, CAPEX/OPEX tracking, budget forecast updates and funding reallocations.

    Delivered network and disaster recovery foundations for mission-critical port and industrial operations, including 10+ km of fiber backbone, redundant optical rings, dual-path connectivity, IT/OT segmentation and connectivity for the Operations Control Center and industrial systems.

    Operated across PMO, F
  • VLI Logística
    Innovation & Infrastructure Project Manager
    VLI Logística
    Mar 2019 - Dec 2020 (1 year 10 months)
    Led an AI/ML computer vision proof of concept to detect railway track erosion and infrastructure anomalies, structuring the use case from operational risk identification through vendor evaluation and data governance requirements.

    Facilitated agile sprints and Design Thinking workshops, aligning MVP scope, ROI, technical feasibility, risk tracking and dependencies across operations, engineering and IT stakeholders.

    Key Achievements:
    • POCs & MVPs: Led an AWS-based MVP using imagery captured from locomotives, automating inspections and operational analytics.
    • Digital Transformation & Operational Efficiency: Deployed IoT and Machine Learning solutions to support silos, conveyor belts, and predictive failure ana
  • Cisco systems Inc
    Project Consultant | Network Governance & Operational Maturity
    Cisco systems Inc
    Jun 2016 - Dec 2018 (2 years 7 months)
    Delivered technical governance and standardization programs for Fortune 500 telecom clients, improving network performance and reducing dependency on external support through structured process redesign and knowledge transfer.

    Converted isolated technical knowledge into documented, repeatable operational capability, reducing single-point-of-failure risk in client support models.

    Key Achievements:
    • CAP-2 – MegaCable Guadalajara (Mexico): Led the technical enablement and operational standardization program, resulting in a 35% increase in network performance and a 60% reduction in dependency on external support.
    • Global Corporate Programs: Designed and delivered customized training tracks in Routing & Switchin
  • Tangoe
    Project Manager | Vendor & Contract Governance verified_user Verified experience
    Tangoe
    Nov 2013 - Jun 2016 (2 years 8 months)
    Led global RFQ/RFP and contract consolidation initiatives across telecom and managed services environments, with focus on vendor governance, sourcing control, operational cost reduction and contract traceability.

    Managed a CEMEX telecom vendor governance program across 44 countries, generating USD 5M in annual savings and reducing operational costs by 30%.

    Supported the Agilent to Keysight corporate separation, helping maintain telecom contract continuity, billing accuracy and vendor governance across Spain and Mexico during the carve-out.

    Built compliance and cost-baseline automation using REST APIs, SAP/PEP, Python and Pandas, improving traceability of vendor billing and sourcing decisions for clients incl
  • Tech Mahindra
    Project Manager & Business Analyst | Process Due Diligence verified_user Verified experience
    Tech Mahindra
    Oct 2011 - Oct 2013 (2 years 1 month)
    Led the LATAM to India operational transition of SabMiller’s order-management and customer-support operations across Colombia, Ecuador, El Salvador, Honduras, Panama and Peru.

    Managed knowledge transfer, documentation, process mapping and continuity risk during the transition.

    Mapped end-to-end Lead-to-Cash processes for BT enterprise accounts including PepsiCo, Unilever, Best Buy and P&G, covering Salesforce opportunity intake, billing, CRM and investment approval workflows.

    Supported RFQ/RFP analysis for Telefónica LATAM across five countries, evaluating legacy asset and integration risks for the bid team.
  • Nokia Siemens Networks
    OSS - Senior Trainer and Consultant
    Nokia Siemens Networks
    Nov 2010 - Oct 2011 (1 year)
    In my role as OSS - Senior Trainer and Consultant, I led training sessions for telecom operators on OSS and network performance. I provided in-depth training on NetAct 5.x and Traffica Z5, focusing on configuration, system administration, and integration with other tools.
  • N
    Senior Instructor
    NSN Nokia Siemens Networks
    Jan 2010 - Nov 2011 (1 year 11 months)
    Treinamento técnico em OSS e performance de redes em inglês, espanhol e português. Instrução em NetAct e Traffica Z5, incluindo análise de KPIs, integrações e administração de sistemas.
  • IBM
    Business Analyst
    IBM
    Dec 2006 - May 2010 (3 years 6 months)
    At IBM Global Service, I managed resource allocation for BPO operations, overseeing system IDs, IT assets, telephony, outsourced labor, and financial controls, including offshore contract costs via ICA.
    At IBM SRM Enterprise Automation, I supported data center operations, managing over 110,000 servers for 600 global customers.
    At Sprint-Nextel billing merger, I led critical tasks such as NAI, IMEI, and MSISDN integration with Clarify/Siebel CRM, established SLA controls for remote portability, and managed a team of seven.
  • E
    Customer Support and Field Engineer
    Ectel Ltd Amdocs
    Jan 2005 - Dec 2006 (2 years)
    As an anti-fraud consultant for Algar Telecom, GVT, Embratel and Movistar Panama, I was the communication interface between the local anti-fraud management and the technical development team in Israel.
    I led the implementation of equipment, systems and training of operations teams. Support identification and mitigation of fraudulent activities, ensuring the safety of operations and the protection of companies' revenue.
  • ECTEL
    Support Engineer
    ECTEL
    Jan 2005 - Jan 2006 (1 year 1 month)
    Consultor antifraude para operadoras de telecom (Algar, GVT, Embratel, Movistar). Implementação de sistemas de detecção de fraudes e treinamento de equipes locais em Israel e América Latina.
  • I
    NOKIA BSC Implementation Manager
    Isofreq Telecom
    Sep 2004 - Dec 2004 (4 months)
    Nokia GERAN expansion for Oi Cellular BTS and BSC.
    • Leading implementation team and commissioning new Edge Radios into carrier inventory;
    • Managing field technicians during maintenance window;
    • Set new radios, cells, sectors, frequencies, neighborhood, BCCH;
    • Acceptance testing on circuits, sectors, handover and hand-off functionality;
    • Update new network elements into Vantive's databases and Siebel Network flow.
  • TIM  Telecom Italia Mobile
    Telecommunication Analyst
    TIM Telecom Italia Mobile
    Dec 2001 - Dec 2004 (3 years 1 month)
    As a telecom consultant for the anti-fraud and corporate security team, I managed sales data, detected fraud, and provided management reports to support decision-making and minimize revenue losses. I contributed to the company’s digital transformation by implementing process governance and managing historical data at the Network Operations Center (NOC). I also played a key role in automating and integrating processes with tools such as Oracle, Access, VBA, and PHP, improving operational efficiency and data security. Additionally, I monitored 3G network failures, including central systems, HLR, routers, and switches (Nokia, Siemens, Ericsson, and Cisco), ensuring network stability and reliability.
  • V
    Telecommunication Analyst
    VÉSPER
    Jan 2000 - Nov 2001 (1 year 11 months)
    - Support sales team preparing demo scenarios for CENTREX virtual PBX service POC.
    - Operation & Maintenance,
    - Interconnection and dialing plans.
Education verified_user 0% verified
  • Estácio
    Bachelor's Degree, Computer Systems Networking and Telecommunications
    Estácio
  • FGV Projetos
    Master of Business Administration, Project Management
    FGV Projetos
  • FGV  Fundação Getulio Vargas
    MBA, Project Management
    FGV Fundação Getulio Vargas
    Jan 2009 - Jan 2010 (1 year 1 month)
    PMO/PMP/PMI
    Leadership, Negotiation, Scheduling, Cost Control, Risk Management, Contract Management, Communication, Coaching, Task Management, Quality Management, WBS, PDCA & SWOT.
  • Estácio
    Bachelor of Science (BS, Telecommunications
    Estácio
    Jan 1999 - Jan 2004 (5 years 1 month)
    Mobile Network Systems - 3G
Projects (professional or personal) verified_user 0% verified
  • B
    BP - British Petroleum - Mobile RFP
    Mar 2014 - Current (12 years 8 months)
    Mobile Refresh and RFP for single provider.
  • B
    BT CDSS
    Oct 2011 - Current (15 years 1 month)
    CDSS - CONTRACT DELIVERY SHARED SERVICES is a project of BT , which is responsible for providing services under 8 different towers of project Management .
    Services part of CDSS are :
    SRM: Service request management.
    Order Management.
    TPCA:Third party contract administration
    Billing
    RR: Resourse reconcilation
    MI Reporting.
    CIM: Customer inventory / information management.
    Adhoc tasks.
  • B
    British Telecom - LATAM Lead to Cash - Due Diligence
    Jul 2012 - Nov 2012 (5 months)
    Major project which focused on processes improvement of all BT's LATAM countries. This required me to travel to Venezuela and Peru to perform interviews with management and key users of all L2C areas and also to have conf calls with other countries.