A

André de Melo Viana

About

Detail

Minas Gerais, Brazil

Timeline


work
Job
school
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Résumé


Jobs verified_user 0% verified
  • Aircall
    Customer Success Manager
    Aircall
    Jul 2024 - Dec 2024 (6 months)
    Acted as the main contact for global customers in the long-tail segment, providing timely support and guidance. Managed client emails, efficiently addressing requests and directing them to the appropriate resources or teams. Supported Customer Success by handling inbound calls and collaborating cross-functionally to resolve issues. Identified cross-sell, upsell, and retention opportunities to grow and nurture a diverse customer portfolio. Worked with the team to drive expansion, minimize churn, and enhance customer satisfaction
  • C
    Administration Sales Analyst
    Corner Hostel
    Aug 2023 - Mar 2024 (8 months)
    Increased customer satisfation and retention. Dealt with a high guest turnover and managed customers from all over the world. Managed the FrontDesk Master system to keep it updated. Inventory management. Administrative tasks to keep all of Hostel's daily processes running.
  • U
    Sales and Marketing Assistant
    Universidade Católica
    Mar 2021 - Feb 2022 (1 year)
    Community management: social media content creation B2B prospection: lead generation - cold calling and mailing
  • R
    Business Development Representative
    RadarFit
    Nov 2019 - Dec 2022 (3 years 2 months)
    Inbound and Outbound lead conversion CRM management ( Hubspot ) Managed Business Executive's daily schedules Lead generation: Linkedn prospection.
Education verified_user 0% verified
  • A
    English
    Atlas Language School
    Feb 2023 - Aug 2023 (7 months)
  • F
    Football Management course
    Futebol Interativo
    Nov 2020 - Dec 2020 (2 months)
  • Pontifícia Universidade Católica de Minas Gerais
    Bachelor Administration and
    Pontifícia Universidade Católica de Minas Gerais
    Feb 2019 - Current (7 years 6 months)