André Charlton

A dedicated and motivated IT professional with over 15 years of experience working with customers and stake holders to deliver IT solutions and outcomes within designated budgets and time frames. Currently employed as ICT Incident Manager with New South Wales State Emergency Service [NSW SES]. Consistently delivers excellent customer service to a range of clients across several industry sectors including Financial Service, Healthcare, Education, Media and Government. Expertise across Data and Disaster Recovery [Business Continuity], Troubleshooting, Data Back Up and Recovery, Cloud and Virtual [VMware and Hyper-V] Computing, Incident, Change and Risk Management. Proven experience with system and environmental monitoring tools within a Network Operations Centre [NOC] and Data Centre including system administration on Windows and Linux environments. Strong technical knowledge with clear and concise communication skills, I can manage internal and external stakeholder expectations and requests within the ITIL Service Delivery framework.