Andrea Villegas Donado
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Cundinamarca, Colombia
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Full-time jobs
Résumé
Jobs
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Customer Experience AgentSezzleJun 2025 - Aug 2025 (3 months)• Delivered financial service support to BNPL (Buy Now, Pay Later) users across the US and Canada. • Ensured high customer satisfaction by managing key metrics including CSAT and NPS. • Contributed to a new approach to customer service tailored to financial needs.- WCommunity AssociateWework LatAmOct 2024 - Mar 2025 (6 months)• Hosted community events to foster collaboration and inclusivity in coworking spaces. • Acted as main point of contact for members, ensuring timely, empathetic support. • Partnered with internal teams to align community experience with company goals. • Resolved billing issues and maintained a strong Net Promoter Score (NPS).
- Customer Experience AnalystParque AraucoJul 2023 - Jul 2024 (1 year 1 month)
- SEnglish Teacher (Volunteer)Superprof IB International SchoolOct 2022 - Jun 2023 (9 months)• Taught English to young learners in an IB-certified international school. • Shared knowledge with empathy and passion, combining education with service.
- Digital Relationship ProfessionalInalde Business SchoolFeb 2021 - Jun 2023 (2 years 5 months)• Managed sales strategy for executive education programs using CRM and LinkedIn social selling. • Led participant relations for innovation programs, boosting engagement. • Supported high-level business events with seamless logistics and stakeholder communication.
- Community Manager InternSitel GroupJun 2020 - Dec 2020 (7 months)• Created digital content and managed social media for brand visibility. • Handled customer inquiries and complaints across online channels. • Designed campaign materials using Adobe Express and Illustrator.
Education
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- Administradora de mercadeo y logística internacionalesUniversidad de la SabanaAug 2016 - Dec 2021 (5 years 5 months)