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Andrea Villania

About

Detail

Metro Manila, Philippines
Contact Andrea regarding: 
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Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour
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Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    Customer Service Associate
    Monoprice
    Sep 2023 - May 2025 (1 year 9 months)
    • Championed order accuracy: Meticulously tracked deliveries, identified and resolved discrepancies (missing, incorrect, faulty items) promptly, ensuring customer satisfaction through replacements or refunds. • Boosted sales & revenue: Leveraged sales expertise to up-sell, cross-sell, and directly recommend products aligned with customer needs, maximizing average order value. • Streamlined order workflow: Processed, deleted, and modified orders with efficiency and accuracy to maintain a smooth customer experience. • Inventory Management & Communication: Maintained comprehensive awareness of inventory levels and proactively communicated restocking dates and lead times to customers, exceeding expectations and building trust. • Tech-Savvy
  • Teletech Philippines
    Customer Service Representative
    Teletech Philippines
    Sep 2020 - Sep 2022 (2 years 1 month)
    . Resolved Customer Inquiries: Investigated and addressed food order concerns (missing items, incorrect orders, delivery delays, food safety issues) via chat, outbound calls, and email. • Enhanced Customer Satisfaction: Processed refunds, redeliveries, and credits while providing friendly, knowledgeable support and personalized solutions to recapture customer loyalty. De-escalated conflicts and ensured positive outcomes. • Subject Matter Expertise: Acted as a Subject Matter Expert for 5 months, collaborating with Team Managers to onboard and train new agents. Monitored agent performance and developed improvement plans to optimize team effectiveness. • VIP Customer Experience: Handled high-value customers, exceeding expectations and deliv
  • Thumbtack
    Customer Service Associate
    Thumbtack
    Sep 2018 - Feb 2025 (6 years 6 months)
    Provided customer support for service providers and clients. Assisted with account concerns, bookings, and troubleshooting. Built strong foundations in customer service communication in 2018, which became a stepping stone for future roles.
  • R
    Barista
    Rustan Coffee Corporation - Starbucks
    Aug 2017 - Jul 2018 (1 year)
    • Coffee Connoisseur: Crafted a variety of coffee drinks, specialty beverages, and custom creations with precision, ensuring exceptional quality and customer satisfaction. Followed established recipes and operating procedures to maintain consistency. • Tech-Savvy Efficiency: Identified and rectified errors in existing software, optimizing operational efficiency.Maintained accurate and well-stocked inventory through weekly checks and proactive replenishment. • Fast & Friendly Service: Delivered beverages promptly and efficiently to customers, prioritizing speed and accuracy while adhering to proper preparation techniques. • Product Knowledge & Sales Expertise: Participated in 7 annual sales promotion reviews and ongoing training througho
Education verified_user 0% verified
  • Polytechnic University of the Philippines
    Bachelor's Degree in English
    Polytechnic University of the Philippines
    Jan 2016 - Jan 2020 (4 years 1 month)