A

Andrea Urias

About

Detail

Mexico
Contact Andrea regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Compucom
    Service Desk Analyst I
    Compucom
    Mar 2024 - Mar 2026 (2 years 1 month)
    • Provided technical support across the Microsoft 365 suite, including Outlook, Teams, licensing, authentication, and user access issues. • Performed operating system troubleshooting for Windows and macOS devices, including connectivity, access, and user environment issues. • Managed user access and authentication requests through Active Directory, IAM, and Microsoft Entra ID. • Managed incidents and service requests through ServiceNow across chat, email, phone, and self- service channels. • Supported endpoint security and vulnerability remediation through Sophos Central cloud platform. • Troubleshot virtual and remote desktop environments using Citrix, Microsoft Remote Desktop, and Azure-based systems. • Supported migration initiatives inc
  • C
    Customer Service Agent
    Jul 2023 - Nov 2023 (5 months)
    • Delivered bilingual support through phone, email, and chat while meeting productivity and quality goals. • Utilized CRM systems to manage customer records, service requests, and case follow-ups.
Education verified_user 0% verified
  • U
    Web Development Coursework
    University of Guadalajara (UDG)
    Aug 2022 - Aug 2024 (2 years 1 month)
    (2 Years)
  • Universidad Autónoma de Sinaloa
    High School Diploma
    Universidad Autónoma de Sinaloa
    Aug 2017 - Aug 2020 (3 years 1 month)
  • G
    Google IT Support Professional Certificate
    Jan 2026 - May 2026 (5 months)
    In Progress