a
andrea Tibisay munoz pedraza
About
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Floridablanca, Santander, Colombia
Résumé
Jobs
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Au PairCultural Care Au PairOct 2023 - Oct 2025 (2 years 1 month)I served as an Au Pair, where I acquired skills in time management, effective communication, and
problem-solving. I was responsible for the care and education of children, developing the ability to
adapt to different needs and personalities. This experience also allowed me to enhance my skills in
organizing and planning activities, creating a safe and enriching environment for children.- RHuman Resources assistant managerREDES HUMANAS - SALSAMENTARIA DE SANTANDER SALSAN S.A.Sep 2022 - Sep 2023 (1 year 1 month)Salsamentería (Food Retail Company)
Supported HR operations during COVID-19, ensuring compliance with health, safety, and sanitation protocols.
Managed employee databases tracking COVID status (active, recovered, new cases, onboarding staff).
Assisted in recruitment, onboarding, and workforce management during high-demand seasons (e.g., Christmas peak).
Delivered staff training on COVID prevention, PPE use, and workplace safety standards.
Maintained employee records and filing systems, ensuring accurate and up-to-date documentation.
Collaborated with HR, Occupational Health & Safety, and Marketing to support operations and peak sales periods. - SCashierSupermarket EXITO OF COLOMBIAMar 2015 - Nov 2016 (1 year 9 months)In my role as a Supermarket Cashier, I handled monetary transactions and ensured excellent
customer service. I learned to work under pressure, always maintaining a friendly and professional
demeanor with customers. Additionally, I developed skills in inventory management and resolving
issues related to cash discrepancies and customer inquiries. - Data Entry ClerkSYCSAFeb 2015 - Jul 2018 (3 years 6 months)As a Data Entry Clerk, I developed high accuracy in data entry and document management. During this period, I improved my typing speed and my ability to handle large volumes of information with precision and efficiency. Additionally, I gained skills in using various data processing software and databases, ensuring the integrity and confidentiality of information. I also utilized my virtual assistance skills by serving as a virtual chat assistant for clients, which enhanced my communication abilities and allowed me to provide timely support while managing data effectively. In my role at SYCSA, I worked extensively with healthcare-related documentation, including medical accounts, patient records, and billing forms from healthcare providers.
- FCashierFALABELLA OF COLOMBIAJan 2014 - Dec 2014 (1 year)As a Mall Cashier, I refined my skills in customer service and managing financial transactions in a high-
traffic environment. I was responsible for maintaining accuracy in cash registers and efficiently handling
multiple tasks. I also became familiar with promoting products and special offers, contributing to an
enhanced shopping experience for customers. - BBank Advisor (Account Opening for Debit and Credit Cards)BANK OF FALABELLAJan 2014 - Dec 2014 (1 year)In my role as a Bank Advisor, I specialized in opening checking accounts and credit cards, providing personalized financial advice to clients. I developed skills in assessing credit profiles and identifying the best financial solutions for each client. Furthermore, I gained in-depth knowledge of banking products and services, as well as financial sector regulations and procedures, ensuring efficient and compliant service.
Education
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- Diploma in Human Talent ManagementPolitecnico de ColombiaSep 2020Bucaramanga, Colombia
- Global Social Security SystemServicio Nacional de Aprendizaje SENAOct 2018Bucaramanga, Colombia