Andrea Sequeira

Andrea Sequeira  new_releases

About

Detail

Technical Support Representative at CSS Corp - English Teacher at MEP - Ministry of Public Education of Costa Rica
Costa Rica

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • CSS Corp
    Technical Support Representative
    CSS Corp
    Jan 2022 - Current (4 years 10 months)
    - Take calls from customers who have Vonage service. I provision phones, create users within companies, troubleshoot basically any problem they encounter with realted to their phone service.
  • Qualfon
    Rententions Agent
    Qualfon
    Feb 2021 - Jan 2022 (1 year)
    - Took calls from people who had Sears warranties for their appliances.
    - I had to use retention techniques to avoid people from canceling the warranty. Also, I checked part of the billing questions they had.
  • Concentrix
    Customer Support Consultant
    Concentrix
    Sep 2019 - Mar 2020 (7 months)
    - Servicio al cliente a doctores o proveedores de servicios de salud con referencia a los seguros médicos de pacientes en Estados Unidos
  • M
    English Teacher
    MEP - Ministry of Public Education of Costa Rica
    Mar 2016 - Current (10 years 8 months)
  • Amazon
    Kindle Generalist
    Amazon
    May 2015 - Jun 2017 (2 years 2 months)
Education verified_user 0% verified
  • Universidad Americana (CR)
    Bachelor's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
    Universidad Americana (CR)
    Jan 2011 - Dec 2015 (5 years)