Andrea Sánchez Mina Project Manager/Demand Manager/Scrum Master/ Scrum Product

Global IT Client PMO Program Manager

Teleperformance

Sep 2025 - Jul 2026 (11 months)

• Managed strategic client engagements for Fortune 500 clients, leading global IT programs that streamlined operations and delivered enterprise technology implementations across multiple regions.
• Led cross-functional global teams to implement technology solutions that improved operational performance, enhanced customer experience (CSAT), reduced Average Handle Time (AHT), and strengthened security compliance.
• Collaborated closely with executive leadership to align program priorities, communicate progress, support strategic decision-making, and drive alignment across complex, global initiatives.
• Drove end-to-end program delivery, coordinating project governance, risk management, and change management to ensure success

Automation Program Advisor

UiPath

Oct 2023 - Jul 2025 (1 year 10 months)

• Guided customer teams in building sustainable automation programs, ensuring alignment with business outcomes and fostering long-term success.
• Led large-scale automation initiatives for fortune 500 clients, aligning solutions with corporate goals to maximize business value and organizational impact.
• Collaborated with executive and operational teams to drive adoption of automation technologies, enhancing efficiency and promoting a culture of innovation.
• Applied advanced knowledge of automation platforms and methodologies to develop strategic solutions, translating complex needs into measurable business results.

Intelligent Automation Demand Manager

Teleperformance

Apr 2022 - Oct 2023 (1 year 7 months)

- Implemented the CoE demand management structure . Captured and refined high-quality demand scopes for effective project estimation. Established communication framework aligning demand with capacity. Managed deployment of automation solution € 2M

Process Analyst

Teleperformance

Aug 2021 - Apr 2022 (9 months)

- Defined processes for AI and manual content moderation across industries. Acted as Product Owner, managing user story prioritization and project delivery. Monitored Intelligent Automation projects, ensuring alignment with scope and objectives.

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Logistics Information Analyst

SODIMAC COLOMBIA S. A.

Jan 2020 - Apr 2021 (1 year 4 months)

- Managed quality assurance projects; implemented a logistic data registration app. Analyzed data to pinpoint improvement areas and established KPIs. Supervised staff across three distribution centers, overseeing training and task distribution.

Andrea Sánchez Mina

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Andrea Sánchez Mina

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Behavioral traits