Andrea Salvatore
About
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Global IT Technical Support Engineer
Massachusetts, United States
Résumé
Jobs
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- ESystem EngineerEMR CPRDec 2023 - May 2024 (6 months)
Global IT Support EngineerkOct 2022 - Sep 2023 (1 year)- SIT Support SpecialistSan Bruno Park School DistrictFeb 2022 - Oct 2022 (9 months)
- Unified Communications Engineer IISynopsys IncMar 2009 - Feb 2019 (10 years)• Manage and maintain internal networking system, MobileIron, performing configurations and modifications as well as administering audio/visual requirements, such as webcast recordings and global conferences • Address escalated issues as tier 2 support, resolving outages, infrastructure disruptions, leaks, and/or bugs with Cisco Unity and Communications Manager • Administer and monitor MeetingPlace application with WebEx deployed in-house as well as Fixed Mobile Convergence (ShoreTel Roam Anywhere/Cisco Jabber) • Deployed Fixed Mobile Convergence solution using ShoreTel to almost 700 employees, which yielded a cost savings in annual cell expenses with an increase in functionality, such as short dial and employee lookup • Facilitated rollout
- Claims AnalystBlue Cross Blue Shield of MassachusettsJun 2005 - Feb 2009 (3 years 9 months)• Functioned as primary contact for in-network physicians and billing departments with inquiries regarding the benefits and eligibility information of their patients • Focused on assigned institutional claims for facilities, processed and adjudicated claims, and verified eligibility of benefits • Coordinated scheduling/meeting efforts between physicians and pharmaceutical sales representatives • Promoted to the Blue Card team responsible for managing all lines of business at a national level
Education
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- Bachelor of Arts - BA, Communication, GeneralUniversity of New HampshireJan 2001 - Dec 2005 (5 years)Minor in Sociology