Andrea Nicole Cartagena Sorto

Andrea Nicole Cartagena Sorto

About

Detail

Customer Service Rep
La Libertad, La Libertad Department, El Salvador
Contact Andrea regarding: 
Flexible work

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • A
    Asistente Administrativo
    Oct 2025 - Current (1 year)
    Realización de tareas administrativas para negocio familiar, incluyendo la gestión de pedidos de productos, utilizando Google Sheets y Google Docs. Experiencia en el uso de herramientas de IA como Claude para asistencia administrativa.
  • s
    social media admin
    Oct 2023 - Current (3 years)
    I have managed the social media accounts for my family's businesses (automobile workshop and Jewerly). I have been able to follow the different guidelines for the different content, including daily usage and content following on TikTok.
  • S
    Same as psychology
    Oct 2020 - Current (6 years)
    same as psychology
  • N
    No experience in psychology but interested in a lot of it
    Jul 2020 - Current (6 years 3 months)
    I am very interested in psychology
  • HireLATAM
    Asistencia Administrativa Remota
    HireLATAM
    Jul 2025 - Oct 2025 (4 months)
    - Gestioné llamadas entrantes y salientes, brindando cotizaciones precisas y confirmando citas con los clientes.
    - Coordiné y optimicé los horarios del personal de campo para garantizar eficiencia operativa, cobertura adecuada y puntualidad en los servicios.
    - Mantuve y actualicé registros de clientes, datos de servicios y reportes utilizando Excel, Google Sheets, Google Docs y sistemas CRM.
    - Aseguré la correcta aplicación de precios, documentación y detalles de los servicios, contribuyendo a una experiencia positiva para el cliente.
  • The Office Gurus
    SALES REPRESENTATIVE
    The Office Gurus
    Nov 2023 - May 2024 (7 months)
    Handling inbound and outbound calls associated with home cleaning services to assist with creating and scheduling estimates for the local offices in different areas in the United States and Canada Handling Customer service calls about the product, feedback, rescheduling for services, etc.
  • Blackhawk Support Services El Salvador
    CUSTOMER SERVICE REPRESENTATIVE
    Blackhawk Support Services El Salvador
    Jun 2021 - Oct 2023 (2 years 5 months)
    Handled calls and cases associated with prepaid cards and assisted the customer with any inquiries they might have had about the product. As a Level 2 agent, I also handled escalation calls and cases to help resolve any issues involved with the prepaid cards
  • Telus
    CUSTOMER SERVICE REPRESENTATIVE
    Telus
    Jun 2020 - Sep 2020 (4 months)
    Handled cases associated with the gaming industry and assisting customers with any inquiry.
Education verified_user 0% verified
  • F
    BACHELOR'S IN GRAPHIC AND ADVERTISING DESIGN
    Francisco Gavidia University
    Jan 2021 - May 2024 (3 years 5 months)
  • H
    ESEN
    Higher School of Economics, Business
    Jan 2017 - Jan 2020 (3 years 1 month)
  • B
    Bachelor of Business
Projects (professional or personal) verified_user 0% verified
  • U
    University and Personal Projects
    Universidad Francisco Gavida
    Jan 2022 - Current (4 years 9 months)
    Used Similar tools for university projects