Andrea Villanueva

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Technical Recuitert

Workfall

Dec 2021 - Jul 2022 (8 months)

Handled scheduling and answered email/phone requests for new leads and candidates. CRM BITRIX ●I used different applications to search prospects: Apollo, Lusha, Zoominfo and Slinted. ●In charged of doing the selection process and then explaining the contract information.

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Executive Assistant

Cruiser Travels

Mar 2021 - Dec 2021 (10 months)

Handled scheduling and answered email/phone requests ●Resolved issues with clients including change with their bookings, reimbursements and cancellations ●In charged of selling cruise insurance for travelers ●Support in the search for new leads through different online platforms

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Customer Service Rep

Konecta Perú

Jun 2020 - Mar 2021 (10 months)

Changed itineraries for passengers through the SABER system and CRM SUGAR ●Responded to passenger inquiries regarding miles and ticket purchases ●Dealt with complaints and escalated when appropriate ●Achieved 85% of customer satisfaction based on surveys ●Made consistent commission based on customer satisfaction and support ●Managed several customer services systems such as SABER CITRIX

T

Call Center Customer Service Rep

Telemark Peru

Jun 2019 - Jun 2020 (1 year 1 month)

Responded to requests and cancellation of sales through the SAC system. ●Used Siebel and CRM CITRIX to manage requests ●High volume call handling and escalations ●Singled out for high volume and high quality inbound calls

Sales Advisor

Entel Perú

May 2018 - May 2019 (1 year 1 month)

Sales of electronics at retail stores such as Ripley ●Reached daily goals consistently and met all monthly metrics ●Brought in the highest sales numbers and was named the best sales person for several months ●Consistently reached above goals and received bonuses ●Used customer service skills and sales psychology to achieve goals

Psychology Intern

Hospital San jose

Provided well-being consultations to patients ●Helped Licensed lead Psychologist in the creation of clinical reports ●Diagnosed patients and implemented a therapy action plan which was presented to Licensed lead Psychologist ●Lead psycho educational classes for other hospital employees WORK EXPERIENCE

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Psychology Intern

Hospital Instituto Nacional de Neoplasticas

Performed cognitive and behavioral psychological evaluations in an effort to assess/analyze patients ●Facilitated group and induvial counseling sessions for patients identified with social, emotional and behavioral problems ●Accessed the effectiveness of interventions through the use of a wide array of progress monitoring tools

Andrea Villanueva

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Andrea Villanueva