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Andrea Montserrat Romero Hernández
About
Detail
Mexico City, Mexico
Résumé
Jobs
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Merchant Experience PartnerDoorDashJan 2025 - Feb 2025 (2 months)- Content ModeratorTikTokMar 2023 - Sep 2024 (1 year 7 months)As a Content Moderator, I was responsible for reviewing and managing user-generated content to ensure compliance with community guidelines and standards. This role required a keen eye for detail and the ability to make quick decisions regarding content appropriateness. Additionally, I had the opportunity to lead some meetings, where I exposed and guided others through important platform updates, fostering a collaborative environment and ensuring that the team was well-informed about changes that could impact our moderation processes.
- Bilingual Customer Service RepresentativeTeleperformanceAug 2021 - Dec 2022 (1 year 5 months)As a Bilingual Customer Service Representative, I provided exceptional support to a diverse clientele, addressing inquiries and resolving issues efficiently to enhance customer satisfaction. I utilized my language skills to communicate effectively with both English and Spanish-speaking customers, ensuring clarity and understanding. Additionally, I took on a leadership role by conducting shadowing sessions for new agents, helping them understand compliance with performance metrics and fostering a collaborative team environment. This initiative not only improved the onboarding process but also contributed to maintaining high service standards within the team.
- JAgente del servicio de atención al clienteJM Group MéxicoAug 2020 - Feb 2021 (7 months)
Education
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- Associate's degree, English Language and Literature/LettersUniversidad Nacional Autónoma de MéxicoAug 2018 - Mar 2023 (4 years 8 months)