Andrea Micolta Rojas

Andrea Micolta Rojas

About

Detail

Key Account Manager for LATAM
Bogota D.C., Colombia
Contact Andrea regarding: 
Flexible work
Starting at USD10/hour
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Résumé

Jobs verified_user 0% verified
  • n
    Key Account Manager for the Americas
    noCRM.io
    Jan 2021 - Jan 2023 (2 years 1 month)
    •Managed a designated territory in the Americas, conducting proactive outreach through outbound calls and setting meetings with potential clients.
    •Facilitated weekly Webinars in both English and Spanish, promoting product knowledge and addressing any questions or concerns from current and prospective clients.
    •Provided exceptional customer service and support, working to enhance the overall user experience by responding to inquiries and following up with newly acquired clients to ensure proper platform usage.
    •Implemented a successful outbound cold calling strategy, which led to an increase in potential clients from small to medium businesses in Latin America.
  • Alma Ventures LLC
    Key Account Manager
    Alma Ventures LLC
    Jan 2020 - Jan 2021 (1 year 1 month)
    •Trained and mentored Key Account Managers on best practices in customer support, lead pursuit, and lead management, resulting in improved performance of the operations department.
    •Documented and streamlined the onboarding process for new employees and provided support to other departments in developing their own onboarding training materials.
    •Conducted and recorded successful CRM campaigns using Lion Desk and Follow Up Boss to cross-sell and up-sell existing units and inform prospective clients of the benefits of renting with the company.
    •Screened and evaluated prospective customers' applications, and created tailored unit suggestions to meet their needs, resulting in increased viewings and conversions.
    •Implemen
  • Bunny Studio
    Production Manager
    Bunny Studio
    Jan 2019
    •
    Managedthe production process for projects assigned to the talent on the platform, ensuring timely completion and customer satisfaction.
    •
    Maintainedclear and effective communication with clients through email, phone, and Zendesk to address any questions or concerns and guarantee their satisfaction with the final product.
    •
    UtilizedZendesk as an effective tool to build rapport with customers and provide prompt and adequate responses to their inquiries.
    •
    Ensuredthat projects were completed to the highest standards, meeting the client's expectations, and delivering high-quality results.
  • Ten Group
    Lifestyle Manager
    Ten Group
    Jan 2019 - Jan 2020 (1 year 1 month)
    •Worked on continuously improving customer experience while planning their travel around the world.
    •
    Consultedwith customers via several CRM platforms to design the best itinerary possible, considering their preferences, and needs and relieving them as much as possible from the time-consuming task of planning a vacation on their own. This increased the preference of our customers for our service.
    •
    Documentedthe
    clients'
    preferencesfor future occasions; thus, cultivating relationships with them and ensuring their return to the concierge service.
  • buho media
    Open-Source Intelligence Analyst
    buho media
    Jan 2018 - Jan 2019 (1 year 1 month)
    •
    Demonstratedexpertise in using Russian news analysis methodologies, contributing to the project's success.
    •
    Implementednovel techniques for analyzing information critical to the project, resulting in enhanced information gathering and insights.
    •
    Createda comprehensive internal documentation library, documenting the analysis methodology and its relevance to the project, promoting knowledge sharing and consistency within the team.
Education verified_user 0% verified
  • I
    M. Sc. International Business Management
    IAE Nice, Graduate School of Management/PFUR University
    Sep 2016 - Jun 2017 (10 months)
  • P
    B. Sc. In Political Science
    PFUR University
    Sep 2011 - Sep 2015 (4 years 1 month)