A
Andrea Mejía
About
Detail
Yucatán, Mexico
Contact Andrea regarding:
Flexible work
Résumé
Jobs
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Customer Service ManagerAmazon.comMay 2022 - Current (4 years 6 months)• Directly manage teams of 20 on site customer service representatives using clear communication and strong problem solving skills. • Train and monitor customer service staff to ensure their performance meets standards • Develop and implement customer service procedures, policies, and standards • Generate and send documents, including payoff requests, copy of note, statements, appraisals, closing disclosure, loan modifications, forbearance letters, payoffs, deed, and delinquency notices to borrowers each day. • Generate and send documents, including payoff requests, copy of note, statements, appraisals, closing disclosure, loan modifications, forbearance letters, payoffs, deed, and delinquency notices to borrowers each day. • Overseein- Bilingual interpreterRemoteJul 2020 - May 2022 (1 year 11 months)• Relevant experience of delivering bilingual interpretation, translation and communication services. • Sound knowledge of customer relationship building and retention practices • Commendable knowledge of using computers, Microsoft Office software and internet • Familiarity with speaking and writing in more than one language • Ability to interact with clients from diverse economic background in a multicultural environment • Ability to interpret and translate oral information to written form and viceversa • Handled and responded to phone calls from clients in client-specific languages. ◦ Interpreted and translated technical terminology and colloquial language, efficiently. ◦ Complied with established interpreter ethics and followe
Education
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- UBachelor of Business AdministrationUniversidad Autónoma deAug 2014 - Jul 2019 (5 years)