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Andrea Lavenant Villarreal
About
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Torreón, Coahuila, Mexico
Résumé
Jobs
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Customer Support AgentSpotifySep 2025 - Jan 2026 (5 months)• Provided customer support as part of a fixed-term project contract that concluded upon project completion.
• Managed 5–6 simultaneous customer conversations while maintaining service quality and accuracy.
• Researched and applied detailed workflows to resolve customer issues efficiently.
• Navigated multiple systems simultaneously while maintaining accuracy and attention to detail.
• Balanced speed, quality, and precision in a fast-paced support environment.
• Adapted quickly to evolving policies, procedures, and platform updates.- Travel Management / AffiliateArcher TravelMar 2024 - Current (2 years 9 months)• Plan end-to-end itineraries for comedians and musical groups, including flights, accommodations, and ground transportation.
• Coordinate group travel logistics, itinerary changes, and after-hours support.
• Collaborate with artists and partners while keeping budgets and timelines on track. - ATechnical SupportAgorapulse SaaSOct 2022 - May 2025 (2 years 8 months)• Provided technical support to prospects and customers regarding product functionality.
• Diagnosed, documented, and escalated bugs to engineering teams.
• Maintained expert product knowledge and participated in beta testing of new features.
• Contributed to Help Center documentation and internal knowledge resources.
• Supported product improvements through customer feedback and API troubleshooting. - Health Advocate SupervisorCare.coachJun 2021 - Oct 2022 (1 year 5 months)• Collaborated with healthcare teams to support patient care.
• Provided emotional support and medication reminders to elderly patients.
• Documented incidents and escalated concerns appropriately.
• Assisted with recruiting, onboarding, training, and monitoring employee performance. - CBilingual Customer Service RepresentativeCONNEMPATHYSep 2020 - Jun 2021 (10 months)• Managed client billing and account inquiries.
• Resolved billing disputes while delivering excellent customer service.
• Contributed to high customer satisfaction and retention. - SBilingual Customer Service RepresentativeSIA CalibrationsSep 2019 - Jun 2020 (10 months)• Provided customer support through chat and email.
• Coordinated communication across departments and managed scheduling.
• Maintained professionalism while working under pressure. - UPublic Relations AssistantUK ConnectAug 2018 - Sep 2019 (1 year 2 months)• Managed budgets and schedules for events.
• Coordinated vendors and logistics to ensure successful event execution.
• Worked closely with clients to meet budgets, timelines, and expectations.
Education
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- Bachelor's Degree in International BusinessTecMilenio UniversityMar 2018 - Dec 2021 (3 years 10 months)
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