Andrea Kjærnet

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Community Manager

Spectacular School of BusinessAdwizar.ai

May 2024 - Current (2 years 6 months)

• Welcomed new members and onboarded them into programs
• Built and maintained a supportive, trust-based community
• Facilitated discussions around coaching topics, challenges, and wins
• Supported live calls, workshops, and group coaching sessions
• Encouraged accountability, peer support, and consistent participation
• Moderated conversations to ensure safety and respect
• Answered member questions or routed them to the appropriate coach or department
• Shared updates, resources, prompts, and session reminders
• Followed up with inactive members and re-engaged them
• Coordinated with coaches on client progress and needs

Independent Contractor

freelance

Feb 2018 - Mar 2024 (6 years 2 months)

I’ve been working as a Remote Independent Contractor since 2018. I have a broad skill set, which includes: E-commerce Operations Support, Supply Chain and Logistics Management, Customer Support and Client Success Management, Social Media Management, Community Management and Moderation, Project Coordination, and Quality Assurance. I’m experienced with a range of platforms such as: Trello, Wrike, Monday, Clickup, Asana, Shopify, Amazon, Helpscout, Front, Gorgias, Zendesk, Hubspot, Chatra, Stock & Buy, Shipmmonk, Bezos, Shipstation, Klaviyo, FeedbackWhiz, Tailwind, Hootsuite, Later, Schedugram, Slack, Canva, iMovies, WordPress, Wix, Microsoft Office, Google Workspace

Quality Analyst/Customer Support Associate

Gengo

Jan 2017 - Feb 2018 (1 year 2 months)

I investigated client complaints on high-volume, multilingual translation projects, conducting root cause analyses to identify long-term solutions. I proactively handled client- and translator-facing issues, moderated communication between translators and linguists, executed quality workflows, and developed continuous process improvement plans.

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Executive Assistant

Kjelen Catering

Jun 2013 - Nov 2016 (3 years 6 months)

• Managed the owner's calendar, scheduled meetings, and coordinated appointments
• Served as the primary point of contact between the owner, clients, vendors, and staff
• Assisted with event planning logistics, including timelines, venue coordination, and client communications
• Prepared proposals, contracts, invoices, and other business documents
• Coordinated catering bookings and maintained the event calendar to prevent scheduling conflicts
• Liaised with suppliers to order ingredients, equipment, and event materials
• Monitored inventory levels and helped ensure timely procurement of supplies
• Performed general administrative duties, including data entry, filing, document management, and office organi

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Customer Support/Process Associate

Cognizant Technology Solutions (AT&T)

Oct 2011 - Nov 2013 (2 years 2 months)

I started as a billing/sales Customer Support Agent and eventually moved to back-office support across multiple departments at AT&T, managing customer orders end to end to ensure smooth processing and resolving issues as they arose. I was also responsible for coordinating and executing phone number porting activities.

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Project Manager

Triad Web Design

Sep 2010 - Oct 2011 (1 year 2 months)

I managed and monitored web design projects to ensure delivery within client expectations and budget. I served as the primary client contact, coordinated communication with web designers, and supported upselling and cross-selling initiatives.

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Andrea Kjærnet

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