Andrea Fernandez
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Andrea Fernandez

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Montevideo Department, Uruguay

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Résumé

Jobs verified_user 0% verified
  • T
    L2 support
    Techdinamics
    Mar 2023 - Current (2 years 5 months)
    • Guide junior agents, assisting with their doubts, taking escalations and ensuring timely deliveries.
  • Quantik
    Shopee customer success
    Quantik
    Feb 2021 - Mar 2023 (2 years 2 months)
  • Tiendamia
    Customer support
    Tiendamia
    Sep 2020 - Jan 2021 (5 months)
  • Alorica
    Amazon tech support
    Alorica
    Nov 2018 - Aug 2019 (10 months)
    • Managed critical customer escalations, providing swift and effective solutions.
Education verified_user 0% verified
  • I
    Introduction to Artificial Intelligence
    May 2023 - Aug 2023 (4 months)
  • S
    Scrum Master
    Aug 2022 - Dec 2022 (5 months)
  • I
    IBM Full Stack Software Developer
    Mar 2022 - Jun 2022 (4 months)
  • A
    Accounting
    Mar 2016 - Nov 2019 (3 years 9 months)