Andrea Carolina Matos Arévalo

Andrea Carolina Matos Arévalo

About

Detail

Customer service representative
Cartagena, Bolivar, Colombia
Contact Andrea regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • TRAFFIX
    Logistics Coordinator
    TRAFFIX
    Aug 2024 - Current (1 year 11 months)
    • Monitored and tracked shipments, providing customers with status updates and estimated delivery times (ETA). • Verified information with carriers and drivers to ensure accuracy in cargo management. • Managed key documents such as POD, BOL, and SLIP, creating detailed reports for customers and internal teams. • Collaborated across departments to ensure smooth operations and timely problem resolution. • Phone support and email management.
  • Lean Solutions Group
    Load Coordinator
    Lean Solutions Group
    Apr 2023 - Aug 2024 (1 year 5 months)
    • Coordinated and supervised load transportation, ensuring compliance with routes and required permits. • Efficiently managed logistics platforms (Turvo TMS, Manhattan, Retalix, Fourkites, Lineage, among others) to optimize operations. • Actively communicated with customers, carriers, and receivers to resolve issues and provide timely and effective service. • Teamwork to effectively achieve set objectives. • Proficiently managed various platforms related to cargo scheduling and handling, optimizing operational efficiency
  • A
    Customer service agent
    Atlantic Quantum Innovations S.A.S
    Jan 2023 - Jul 2023 (7 months)
  • A
    Customer Service Representative
    Atlantic Quantum innovation
    Nov 2022 - Apr 2023 (6 months)
    • Managed a high volume of incoming calls, ensuring prompt and courteous assistance to customers. • Oversaw the creation and management of customer profiles within the company's database, maintaining accurate and up-to-date records. • Scheduled appointments for clients, optimizing their convenience and satisfaction. • Conducted comprehensive policy checks to ensure compliance and resolve customer inquiries effectively. • Handled customer inquiries and requests through phone calls and emails ensuring a satisfactory experience.
Education verified_user 0% verified
  • Alura
    Aprender a aprender: tecnicas para tu autodesarollo, Tecnicas para el autodesarrollo
    Alura
    Apr 2023
    Skills: Soft Skills · Organizational Development
  • U
    Industrial engineering, Industrial Engineering
    Universidad del Sinú- Elias Bechara
    Jul 2022 - Nov 2023 (1 year 5 months)
    estudiante de ingeniería industrial
  • U
    Industrial Engineering
    University of SINU Elias Bechara
    Jan 2022 - Current (4 years 6 months)
  • Servicio Nacional de Aprendizaje SENA
    System Technician
    Servicio Nacional de Aprendizaje SENA
    Jan 2018 - Dec 2020 (3 years)