Andrea Calzadilla
About
Detail
San Salvador Department, El Salvador
Résumé
Jobs
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Google Cloud Support Platform EngineerTELUS DigitalJan 2024 - Current (2 years 3 months)Provided expert-level support for Google Cloud Platform (GCP), specializing in database management, storage, and resolving technical issues. Expertly troubleshot complex database-related issues ,storage configurations and data migration. Collaborated effectively with cross-functional teams to enhance system performance and reliability.- STechnical Support InternSOPESAEL SALVADORNov 2023 - Jan 2024 (3 months)Provided comprehensive technical support to end-users, addressing a wide range of hardware, software, and connectivity issues. Managed user accounts and profiles in Active Directory, ensuring secure access and appropriate permissions. Configured user workstations, laptops, and other equipment to meet individual requirements and organizational standards Troubleshot complex problems efficiently, leveraging strong problem- solving skills to restore functionality and minimize downtime.
- Customer Support SpecialistFoundeverDec 2022 - Oct 2023 (11 months)Served as the primary point of contact for dental providers, handling inquiries and managing claims submissions related to patient insurance coverage. Verified the accuracy and completeness of insurance claims, ensuring all required information was provided to facilitate timely and accurate reimbursement. Collaborated with dental staff and insurance providers to resolve any discrepancies or issues with claims, advocating on behalf of patients to secure appropriate coverage and benefits. Maintained detailed records of all claims-related activities and communications, ensuring a seamless and transparent process for both providers and patients
Education
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- Postgraduate Degree, Data Analysis with Power BIISEADE FEPADENov 2024 - May 2025 (7 months)This postgraduate program provides in-depth knowledge of data analysis, visualization, and business intelligence using Power BI. It covers data modeling, DAX formulas, ETL processes, and dashboard creation to extract valuable insights and support data
- Especialización, Ingeniería de DatosUniversidad de El SalvadorMar 2023 - Dec 2023 (10 months)Skills: Elaboración de informes · Gestión de procesos de negocio · SQL · Lenguaje de consulta (query) · Extraer, transformar y cargar (ETL) · Scrum · Kubernetes · Infraestructura de aplicaciones · Administración de bases de datos · Análisis de Big Data · Amazon Redshift · Trabajo en equipo · Microsoft Power BI · Modelo-Vista-Controlador (MVC)
- CSoluciones Empresariales Windows Server, Ingeniería informáticaCentro de Formación Avanzado Para Profesionales FORMASOct 2022 - Nov 2022 (2 months)Skills: Elaboración de informes · Amazon S3 · Microsoft Office · Windows Server
- CIntroducción al desarrollo: Python, Desarrollo de aplicaciones webCentro de Formacion Avazando Para Profesionales FORMASSep 2022Skills: Desarrollo de software · Modelo-Vista-Controlador (MVC)
- Ingeniería, Sistemas informaticosUniversidad de El SalvadorFeb 2016 - Nov 2023 (7 years 10 months)Skills: Logica Matematica · Laravel · Liderazgo de equipos · Customer Relationship Management (CRM) · Gestión de servicios de TI · Amazon S3 · Microsoft Outlook · Microsoft Office · Servicios web · API de Postman · Modelo-Vista-Controlador (MVC)