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Anderson Jaramillo

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Colombia
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Full-time jobs
Starting at USD8/hour
Flexible work
Starting at USD8/hour
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Jobs verified_user 0% verified
  • Pie Insurance
    Senior Premium Audit Clerk
    Pie Insurance
    Jun 2024 - Current (2 years 5 months)
    Workers' comp for small businesses. Managed high-volume workers' compensation premium audit workflows, handling large data volumes while maintaining accuracy and driving process efficiency. Supported team operations by resolving audit queries, reviewing work, and coordinating workload distribution to improve productivity. Participated in recruitment and onboarding, interviewing candidates and training new hires to meet QA and operational standards. Used Salesforce, Nexus, and internal audit systems to manage policy data, track audit activity, and support reporting and process improvements.
  • C
    Insurance Support
    Cigna - Healthcare Insurance
    Aug 2023 - May 2024 (10 months)
    Data Validation, Process Efficiency & Accuracy International Health Insurance. Supported U.S.-based health insurance members by interpreting policy coverage, benefits, and claim status within a regulated healthcare environment. Applied HIPAA compliance standards while handling sensitive member and claims data with accuracy and discretion. Coordinated with medical, pharmacy, and claims operations teams to resolve complex coverage and eligibility issues. Maintained 99% accuracy in sensitive operational data.
  • V
    Payments Operations Associate
    Venmo - Paypal
    Jan 2022 - Jul 2023 (1 year 7 months)
    Digital Payments Advocate Fast, safe, and social payments in the U.S. Applied internal controls and verification procedures to mitigate risk related to account access and transaction integrity. Managed high-volume case workflows using Zendesk CRM, ensuring accurate documentation, audit-ready records, and timely resolution. Collaborate with U.S.-based teams to improve CRM workflows and operational efficiency. Supported Venmo users within PayPal's financial ecosystem, resolving account and transaction issues in compliance with payment security and regulatory requirements.
  • Fiserv
    Corporate Trainer
    Fiserv
    Oct 2020 - Sep 2021 (1 year)
    Financial Services | CRM Processes Chargeback Operations. Delivered end-to-end training for new hires in the Fiserv financial campaign, specializing in chargeback processes, compliance, and CRM workflows. Designed and facilitated virtual training programs for multiple onboarding waves, covering chargeback lifecycle, credit card dispute processes, and compliance protocols. Maintained high retention rates and low early attrition through engaging, structured training and proactive learner support. Coordinated with quality assurance and operations teams to align training content with KPIs, process updates, and compliance standards. Provided hands-on training in CRM tools (Zendesk), ensuring accuracy in documentation, case handling, and policy a
  • Lyft
    Driver Specialist Representative
    Lyft
    Aug 2019 - Jan 2020 (6 months)
    Team Mentor | Customer Care Advocate It Matters How You Get There. Promoted to Mentor under a leadership development program, supporting operational teams and new hire performance. Provided guidance, quality coaching, and knowledge-sharing to ensure compliance and service excellence while gaining cross-functional experience in team leadership, quality assurance, and workforce operations. Guided new hires during the nesting phase, ensuring proficiency in Zendesk CRM and Lyft operational workflows. Partnered with leadership teams to deliver on-the-floor coaching, policy updates, and escalation support, contributing to improved accuracy and customer satisfaction metrics. Acted as backup support for key roles, including Team Lead, Quality Analy