I am a person who strives at all times to guarantee customer satisfaction. I'm flexible, love learning and feel comfortable with multitasking once I know about what is required to achieve metrics. I have the ability to work both as a team as well as independently, according to needs. I am looking for the opportunity to prove my worth and keep growing professionally. I consider myself dynamic, proactive and enthusiastic, with good levels of digital knowledge.
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Contratista independiente
Casa
Sep 2023 - Current(3 years 2 months)
T
Customer service attention and debt collector
TELEPHONE COLLECTOR AGENT (TCA) – DIRECTA GROUP
May 2023 - Sep 2023(5 months)
• Constant skill developing on the different processes • Soft skills and call management • Excellency and goal oriented work space • Feedback and learning spaces
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Room Coordinator, Supervisor, CSR
– EX-CLE C.A.
Oct 2020 - Jan 2022(1 year 4 months)
• Technical support Supervisor for voting machines • Specialized assistance during the electoral process for the correct operation and authorization of replacement voting machines and their components during the electoral event • Supervision of Technical support staff • Grooming and evaluation of new CSR Agents • Quality monitoring and assurance