Customer Sales Consultant
Carphone Warehouse
Apr 2017 - Mar 2020 (3 years)
Offered detailed advice on product and service benefits. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. Offered prompt solutions to maintain customer satisfaction. Recorded and processed customer data accurately. Processed customer correspondence, reducing communication delays for improved client satisfaction ratings. Maintained excellent client satisfaction by providing in-depth support. Offered current, accurate advice on optional solutions for concerns. Set appointments with field teams to carry out service changes or deliver new products.