CX Digital Engagement Specialist, Innovation Leader
Findasense
May 2017 - May 2018 (1 year 1 month)
- Be the face of the brand, acting externally as the voice of the Company and being the voice of their consumers internally.
- Provide professional, courteous, and prompt support for customers, liaising with other departments to provide two-way communication on consumer issues.
- Effectively work with other teams on issues that require attention.
Provide a timely resolution to consumers.
- Actively track and manage consumer interactions by logging all contacts in the tracking system and collaborate in generating and sharing the knowledge for case resolution.
- Where appropriate, outline the key steps to resolving problems and communicate the solution to the consumer via frequent and regular status updates.
- Web monitoring in search of conv