ANA SUGEY CHONG ROMAN
About
Detail
Tamaulipas, Mexico
Contact ANA regarding:
work
Full-time jobs
Starting at
USD1.3k/month
Flexible work
Résumé
Projects (professional or personal)
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Customer Operations Representative (Energy Sector) public Remote experienceTeleperformance MexicoDec 2024 - Mar 2026 (1 year 4 months)As a Customer Operations Representative in the energy sector, I managed high volumes of customer interactions for U.S.-based energy companies, ensuring SLA compliance while effectively resolving billing and service issues. I coordinated with internal teams to streamline operations and enhance customer satisfaction. Additionally, I played a key role in a sales campaign for Reliant Energy, which involved analyzing customer data to identify opportunities for service improvement and upselling. This experience not only strengthened my skills in client relationship management and customer support but also enhanced my ability to utilize CRM tools and Microsoft Excel for data analysis and transaction coordination, ultimately driving productivity an- TRAVEL AGENTArcher TravelJun 2023 - Current (3 years 6 months)Promoting my own social media to offer travel services.
- VVirtual Assistant / Operations Coordinator public Remote experienceDec 2020 - Dec 2024 (4 years 1 month)As a Virtual Assistant / Operations Coordinator, I effectively coordinated schedules, managed databases and reports, conducted market research, organized travel logistics, and supported bilingual documentation to ensure seamless operations. My role involved providing comprehensive administrative assistance, utilizing tools like Microsoft Excel and Google Sheets to enhance productivity and streamline processes. Additionally, I offered technical support to my superior, which not only improved our operational efficiency but also ensured that all technical aspects of our projects were handled proficiently. Furthermore, I took charge of content development, creating informative materials that supported our initiatives and enhanced communication
- CCommunity & Economic Development AnalystDec 2018 - Nov 2020 (2 years)Supported economic development programs, conducted market analysis, advised small businesses, and prepared strategic planning reports
- IImport & Export ExecutiveDec 2017 - Dec 2018 (1 year 1 month)Managed customs documentation, processed permits, prepared customs entries, and coordinated logistics
- IImport & Export AssistantDec 2016 - Dec 2017 (1 year 1 month)Prepared foreign trade documentation, supported customs clearance, and assisted with compliance processes
- NMarket Research Analyst public Remote experienceNovumed Life Science Consulting GmbHApr 2016 - Dec 2021 (5 years 9 months)As a Market Research Analyst, I conducted international market research in the healthcare and life sciences sectors, analyzing complex data sets to prepare comprehensive market entry reports. My role involved leveraging client relationship management (CRM) tools to maintain strong connections with stakeholders, ensuring their insights were integrated into our research findings. Additionally, I utilized advanced data analysis techniques and Microsoft Excel to interpret data effectively, while also employing Microsoft 365 for collaborative reporting. Although appointment scheduling and patient reception were not primary responsibilities, I conducted interviews with medical professionals and managed appointment scheduling to gather qualitative