Ana Natividad Gómez Product Owner

Product Owner - Payments

Interbank

Jul 2020 - Nov 2021 (1 year 5 months)

- Mobile Payments Team: Made credit and debit card dematerialization possible with “Card View” feature which is visited by 6M customers every day. - Mobile Payments Team: Implemented biometric authentication in credit card sale process. - Transfers Team: Implemented a landing page where micro merchant customers can download their QR code in order to collect money easily and digitally. - Responsible for the backlog and budget. Coordination with different areas (IT, marketing, operations, customer service) in order to improve products. In charge of agile squads according to Scrum.

Product Owner - Pago Automático

Interbank

Sep 2018 - Jun 2020 (1 year 10 months)

- Planned and implemented commercial actions for digital sales with telcos. - Achieved Direct Debit to be available on all digital channels (App / BPI / Interbank.pe), which increased the product's digital participation from 8% to 30% without losing sales. - Responsible for the backlog and budget. Coordination with different areas (IT, marketing, operations, customer service) in order to improve products.

Commercial Development Analyst

Interbank

Sep 2015 - Aug 2018 (3 years)

- Negotiated campaigns with other companies (especially telcos) to increase sales and trained 300+ sales agents to promote its offer. - Improved product performance, multiplying sales by eight between 2015 and 2017, and reducing claims. - Led the Automatic Bill Payment project that made possible the automation of operational processes through technological improvements. - Responsible for Automatic Bill Payment product: Design and implementation of commercial strategies and campaigns. Expenses and sales budget planning.

CRM Business Analyst Jr.

Interbank

May 2014 - Aug 2015 (1 year 4 months)

- Achieved the Siebel usage indicator to grow by 15p.p. in “bank stores”. - Led Siebel deployment project for Interfondos (mutual fund company part of Intercorp group). - Responsible for the analysis and deployment of CRM Siebel in new channels. In charge of campaings execution to promote its use among +3M sale agents.

Technical Specialist (Freelance)

Bureau Veritas Group

Nov 2013 - Nov 2016 (3 years 1 month)

- Technical assistance in areas related to information systems audits (ISO 9001:2008). Asesoría técnica en auditorías relacionadas a sistemas de información. Norma ISO 9001:2008 • Participé en las auditorías relacionadas con sistemas informáticos y respaldo de información.

Engineer I

Media Networks

Sep 2011 - May 2013 (1 year 9 months)

- Customized the Incident Management tool for Telefónica Venezuela. - Prepared dynamic reports using SQL queries. - Project Management: Analysis and execution of commercial requirements for TV business and incident’s resolution. Administración de proyectos: Análisis y ejecución de requerimientos comerciales para el negocio de televisión y resolución de incidencias. Elaboración de reportes mediante consultas SQL. • Personalicé la herramienta de Gestión de Incidencias para Telefónica Venezuela.

Trainee

Belcorp S.A

Aug 2010 - Jul 2011 (1 year)

Ana Natividad Gómez

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Ana Natividad Gómez