Ana Morillo

Project Assistant – Case Management (Adjudications)

International Organization for Migration (IOM)

Dec 2024 - May 2025 (6 months)

• Managed the administrative processing of 80+ technical case files per month, ensuring 100% compliance with institutional Standard Operating Procedures (SOPs). • Conducted preventive quality audits on complex documentation, achieving a 0% error rate on final submissions and reducing institutional approval times. • Acted as the focal point for operational workflow coordination and scheduling, resolving technical requirements from multiple institutional stakeholders. • Administered confidential databases under strict security protocols, ensuring full data integrity and continuity of the case management system.

Project Assistant – Communications

International Organization for Migration (IOM)

Aug 2023 - Dec 2024 (1 year 5 months)

• Served as the primary point of contact for 150+ users per month through phone calls, emails, and in-person attention, responding to inquiries about their migration process, managing administrative documentation, and keeping the database accurately always updated. • Standardized communication protocols and information flows across international teams, improving document turnaround times and cross-border coordination efficiency. • Designed and delivered internal data governance workshops, which were adopted as mandatory onboarding content across the team.

Information, Counselling and Legal Assistance (ICLA) Assistant

Norwegian Refugee Council (NRC)

Nov 2020 - Jun 2023 (2 years 8 months)

• Coordinated complex document validation processes — including apostilles, visas, and national IDs — directly with government agencies, reducing average processing time from 10 to 6 business days. • Drafted official technical reports and institutional correspondence for international bodies, maintaining audit-ready documentation standards across all deliverables. • Managed administrative workflows and multi-stakeholder scheduling across government entities, ensuring zero missed deadlines on legally sensitive case files.

Consultant – Technical Assistance for Migration Regularization

International Organization for Migration (IOM)

Oct 2019 - Apr 2020 (7 months)

• Contributed to a large-scale regularization initiative serving 64,000+ individuals, processing and validating documentation in direct coordination with the Ecuadorian Ministry of Foreign Affairs. • Ensured 100% data integrity and traceability across all processed migration records, maintaining strict adherence to national public policy protocols.

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