Ana Maria Uribe customer service and administrative professional

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Executive Assistant

CGX Financial Group

Feb 2024 - Current (2 years 3 months)

As an Executive Assistant, I managed client communication by handling inquiries, providing policy information, and clearly explaining complex insurance products and services. I efficiently organized and managed email correspondence, ensuring timely responses and follow-ups. Additionally, I scheduled, organized, and facilitated virtual meetings, including taking and distributing minutes to ensure effective communication. Proficiently utilizing Customer Relationship Management (CRM) tools like Salesforce, Zoho, or HubSpot, I managed client interactions and data, while gaining experience with insurance-specific platforms such as Applied Epic, AMS360, or Vertafore to enhance operational efficiency. Familiar with virtual collaboration tools incl

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Remote Transcriptionist

GMR TRANSCRIPTIONS

May 2021 - Nov 2023 (2 years 7 months)

As a Remote Transcriptionist, I meticulously reviewed completed reports for proper formatting, grammar, and sentence structure. • I edited transcribed reports, correcting material for spelling, grammar, and clarity, while assisting with research projects by transcribing patient data and reports. • I verified the accuracy of transcribed material before finalization and applied audio quality control techniques to provide accurate transcripts from low-quality audio. • Following specific guidelines and style rules, I ensured that clients' requirements were met and maintained consistency throughout my work. • Staying current with industry terminology allowed me to provide precise transcription services, and I consistently produced and delive

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Virtual Assitant

Freelancer

Feb 2021 - Jun 2022 (1 year 5 months)

As a Virtual Assistant, I executed travel arrangements by researching and booking flights and accommodations, ensuring seamless travel experiences for clients. I managed both electronic and paper filing systems, updating paperwork, maintaining documents, and accurately recording information. My role involved conferring with customers via telephone, chat, or email to provide information, while I organized and managed team tasks using Trello and Asana. I also ordered gifts for clients during holidays and in recognition of special accomplishments, enhancing client relationships. Additionally, I answered and screened calls to provide information, scheduled appointments, and took detailed messages, all while managing incoming and outgoing mail.

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Assistant Manager - Makeup Artist

MD Makeup Studio

Apr 2019 - Dec 2020 (1 year 9 months)

As an Assistant Manager - Makeup Artist, I successfully completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, which directly relates to order management and supplier coordination. I developed a loyal and highly satisfied customer base through proactive management of team customer service strategies, enhancing client relationships and satisfaction. Additionally, I strengthened merchandising and promotional strategies to drive customer engagement and boost sales, leveraging insights gained from monitoring sales trends and client preferences. I mentored team members to enhance professional development and accountability in the workplace, fostering a culture of continuous improvement. My ro

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Retail Store Manager - Massimo Dutti

Stradivarious, Inditex Group

Aug 2018 - Apr 2019 (9 months)

• Recruited, interviewed, and hired employees while implementing a mentoring program to promote positive feedback and engagement. • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers. • Improved staffing during busy periods by creating employee schedules and monitoring call-outs. • Interacted well with customers to build connections and nurture relationships. • Monitored daily cash discrepancies, inventory shrinkage, and drive-off. • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. • Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational qual

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Experience Design Manager

Hotel 101 Park House Suites&Spa

Jun 2017 - Feb 2018 (9 months)

• Evaluates designs quickly and creates original high-quality 2D work. Owns features. • Expert in the use of Photoshop, Illustrator, and other primary design tools. • Assists in planning and/or conducting user research activities during the planning, strategy development, and early design of solutions. • Partners with other disciplines to ensure high-quality work. • Led the creation and optimization of customer experiences across various touchpoints, emphasizing a deep understanding of customer service principles to design and implement strategies that enhance customer satisfaction and engagement. Collaborated with cross-functional teams to ensure that every aspect of the customer journey was seamless, intuitive, and aligned with th

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Junior Project Manager and assitant

May 2016 - Jun 2017 (1 year 2 months)

As a Junior Project Manager and Assistant, I work under the direction of the project manager and report to both project and program managers. My responsibilities include completing administrative tasks such as purchase order (PO) creation and approval, profit and loss (P&L) tracking and updating, and managing schedules and status tracking. I have successfully generated new business opportunities for international companies such as GSK, L'Oréal, and Budweiser Colombia, resulting in sales increases of up to 43%. I have honed my skills in project coordination, client communication, and strategic planning, which are crucial for managing sales processes. My ability to oversee projects, understand client needs, and ensure timely delivery translat

Junior Sales

Contractar SAS

Jan 2015 - Jul 2015 (7 months)

• Performed a leadership role and collaborated with the construction and commercial business sectors, including malls, movie theaters, and buildings, to achieve team targets as agreed with the Sales Manager. • Developed strong client and consultant relationships to enhance customer satisfaction and retention. • Utilized Microsoft 365 tools daily to support sales operations, managing leads and follow-ups through Excel, creating sales proposals and client documents in Word, and coordinating meetings via Outlook. These tools were essential for effective communication, reporting, and tracking our sales pipeline, contributing to overall team success.

Ana Maria Uribe

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