A

Ana María Rodríguez Pérez

About

Detail

Cundinamarca, Colombia

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Atento Colombia
    Telephone Customer Service Representative
    Atento Colombia
    Jan 2020 - Jan 2021 (1 year 1 month)
    • I worked as a customer service representative for the credit card department at BBVA USA bank.
  • M
    Customer Service
    Miscellaneous and Stationery Office Paper
    Jan 2014 - Jan 2018 (4 years 1 month)
    • I performed customer service and support duties.
  • I
    Quality Analyst
    IQOR Colombia S.A.S
    • Evaluated the quality of interactions between agents and drivers, ensuring compliance with Walmart's (Client Company) quality standards. • Gained exposure to Oracle database management within the company. • Completed evaluation forms for call quality by agent to report bonus percentages, later sent to the Operations Manager for analysis and fraud prevention follow-up.
  • S
    Bilingual Agent
    Sitel Colombia
    Company dedicated to acting as an intermediary for payments between a customer and a company, ensuring installment transactions to the destination.
  • S
    Credit and Collections Analyst
    Soluciones Gerenciales Internacionales S.A.S
    • Analyzed the creditworthiness of potential and existing clients, reviewing their credit history, financial situation, and repayment capacity. • Applied tools and methodologies to determine credit risk and set appropriate credit limits. • Collected overdue accounts for U.S. factoring companies, primarily for Summar Financial LLC, making approximately 80 calls per month. • Used collection methodologies such as email reminders and frequent calls; when ineffective, cases were escalated to credit bureaus like Ansonia and then to in-house legal counsel. • Collected approximately USD 2,500 monthly. • Used FactorSoft software for debt collection, managing a portfolio of over 4 companies, prioritized by overdue invoices (over 40 days). • Th
Education verified_user 0% verified
  • U
    Business Administration
    Universidad of Cundinamarca
  • Sena
    Product and Services Sales
    Sena
  • E
    Excel course.