Ana María Márquez
About
Detail
Bogota D.C., Colombia
Résumé
Jobs
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- SMarketing-related personal project at Self OwnedSelf OwnedFeb 2024 - Current (2 years 9 months)During my self-owned marketing-related personal project, I developed and implemented various marketing strategies to promote a specific housing project, focusing on customer engagement and lead generation. I conducted thorough analyses to assess market trends and customer preferences, which informed my marketing decisions. Additionally, I managed customer interactions, receiving calls that resembled cold calling, and performed follow-ups to nurture leads effectively. This experience allowed me to enhance my skills in customer relationship management and develop a deeper understanding of the real estate market. Furthermore, I utilized generative AI tools, including ChatGPT, to streamline various activities, enhancing my efficiency in content
Bacteriologist verified_user Verified experiencePoliclínico Social del NorteOct 2023 - Dec 2024 (1 year 3 months)• Conducted sample collection, labeling, processing, and analysis of biological specimens such as blood, urine, and stool in compliance with lab protocols.
• Performed routine clinical laboratory testing such as hematology and clinical chemistry, ensuring accurate and timely diagnostic results.
• Supported vaccine-focused clinical trials by processing participant samples, handling and preserving clinical trial specimens under cold chain and biosafety conditions, ensuring adherence to protocols.
• Applied Good Clinical Practice (GCP) and national regulatory standards (INVIMA) in laboratory workflows and research documentation.
• Collaborated with multidisciplinary research teams including clinical investigato- Customer Service RepresentativeConcentrixAug 2022 - Current (4 years 3 months)• Delivered personalized and empathetic customer service to insurance members across the U.S., ensuring a clear and supportive experience.
• Responded to inquiries regarding health plan coverage, benefits, and eligibility with accuracy and professionalism.
• Guided members to understand and make full use of their insurance benefits, increasing satisfaction and engagement.
• Maintained a customer-first approach, resolving concerns efficiently while building trust and loyalty.
• Demonstrated strong listening skills, patience, and clear communication to create a positive and respectful service experience.
• Utilized data analysis skills to track customer service metrics, enhancing service delivery and m
Education
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- MMARKETING BOOTCAMPAug 2024 - Dec 2024 (5 months)
- BACHELOR'S DEGREEPontifical Xavierian UniversityJan 2017 - Sep 2022 (5 years 9 months)
Projects (professional or personal)
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- SMarketing-related personal projectSelf OwnedFeb 2024 - Current (2 years 9 months)During this marketing-related personal project, I focused on developing and implementing various marketing strategies to enhance brand visibility and engagement. I conducted market research to identify target audiences and tailored campaigns accordingly. Additionally, I managed appointment scheduling to ensure timely follow-ups and interactions with potential clients, which contributed to the overall effectiveness of the marketing efforts. I also utilized inbound calling techniques to improve communication with potential clients, fostering stronger relationships and enhancing engagement. Furthermore, I managed pricing strategies to ensure competitive positioning in the market, which played a crucial role in the success of the marketing init
- Academic Health Research ProjectPontificia Universidad JaverianaJun 2020 - Jul 2021 (1 year 2 months)Conducted research in the field of molecular biology, performing tasks including project planning, execution, data analysis, and conclusion development, focused on health-related studies. Additionally, utilized Google Sheets and Google Drive to effectively organize and manage various duties and activities, ensuring that all project requirements were met efficiently and systematically.
Awards
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- Concurso Nacional Otto de GreiffUniversidad Nacional de Colombia, Pontificia Universidad JaverianaDec 2022
Publications
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- Helicobacter pylori virulence genotypes in Bogotá River andwastewater treatment plants in ColombiaPontificia Universidad JaverianaSep 2023The aim of this study was to identify the virulence genotypes of H. pylori present in samples from the Bogotá River and domestic wastewater treatment plants (WWTPs).