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Ana María Hernández Vargas

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Bogota D.C., Colombia
Contact Ana regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Swap Translators
    Translation Intern
    Swap Translators
    Jan 2025 - Jun 2025 (6 months)
    Translated over 500 official documents in both English and Spanish, ensuring compliance with quality assurance processes. Maintained the weekly internal newsletter for a team of 50+ members, increasing engagement through improved content delivery and streamlined communication. Collaborated with senior translators to refine workflow processes, while managing a monthly workload of up to 128 documents.
  • Tres Amigos by Study Unlimited
    Administrative Assistant
    Tres Amigos by Study Unlimited
    Dec 2022 - Mar 2024 (1 year 4 months)
    Appointment scheduling and calendar management. Microsoft Office Suite and internal database systems management. Management of payment orders and receipts. Assist in office operations and provide administrative support. Coordinate executives' schedules and provide assistance in special projects.
  • Tres Amigos by Study Unlimited
    International Relations Coordinator
    Tres Amigos by Study Unlimited
    Dec 2022 - Mar 2024 (1 year 4 months)
    Serve as a liaison between the company and foreign entities demostrating cultural sensitivity in interactions. Ensure compliance with international laws and regulations. Building and maintaining strong relationships with internal stakeholders, external partners, and customers. ç Problem-solving with vendors and partners.
  • Teleperformance
    Quality Assurance Analyst
    Teleperformance
    Feb 2021 - Nov 2022 (1 year 10 months)
    Analize information and manage KPI such as CSAT and AHT. Provide insights, reports and action plans in order to improve the general performance and reach the goals set by the client. Microsoft Office Suite management. Slack and internal CRM usage.
  • Teleperformance Colombia
    Customer Service Agent
    Teleperformance Colombia
    Aug 2020 - Feb 2021 (7 months)
    Address customer inquiries promptly and professionally. Microsoft Office Suite management. Slack and internal CRM usage.
  • H
    Customer Service and Administrative Coordinator
    Hotel Dulima
    Oct 2019 - Aug 2020 (11 months)
    Front desk management: welcoming guests, handling calls, and directing inquiries. Coordination of meetings, appointments, and travel arrangements. Updating administrative databases, spreadsheets, and filing systems. Serving as a point of contact for internal and external communications. Assisting in the onboarding process for new hires.
Education verified_user 0% verified
  • Universidad EAN
    Modern Languages with Translation emphasis
    Universidad EAN
    Aug 2020 - Jun 2025 (4 years 11 months)
  • A
    Commercial Pilot
    Aerosim Flight Academy
    Oct 2015 - Feb 2017 (1 year 5 months)