A

Ana María Buitrago Libreros  new_releases

About

Detail

Logistics coordinator at Serficabana S.A
Bogotá, Bogota, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Logistics coordinator
    Lean Staffing Solutions
    Jun 2022 - Nov 2022 (6 months)
    - Track and trace freight movements from origin to destination. Clarify load requirements with carriers, confirming drivers have proper information (pick-up and delivery requirements).
    - Create solid and long-lasting relationships with carriers based on trust, accountability and reliability.
    - Maintain and update the information provided by carriers to internal and external clients. Handle client issues according to the client's operating procedures or escalate them if needed.
  • Zimmer Biomet
    Customer support specialist
    Zimmer Biomet
    Jan 2022 - May 2022 (5 months)
    - Order to cash management - order entry, order release, billings and shipment inquiries. Inventory management support - obtain and evaluate all relevant information to handle product transfers and service inquiries.
    - Participate in the customer service department's emergency on-call program.
  • Medtronic
    Customer service representative III
    Medtronic
    Aug 2018 - Nov 2021 (3 years 4 months)
    - Process received standard purchase orders from all internal and external customers via phone and e-mail into the SAP order entry system for shipment and invoicing.
    - Responsible for data management, archiving and updating purchase orders, e-mails and customer information.
    - Perform backorder/ backlog management activities such as demand matching, checking of inventory and allocation of stocks. Established effective long-term professional relationships.
  • Teleperformance Spain
    Customer service representative
    Teleperformance Spain
    Oct 2016 - Jul 2018 (1 year 10 months)
    - Assist and work closely with drivers, delivery people and users of a food delivery and private transportation app.
    - Successful issue resolution and participation in several internal business lines. Excelled in key performance indicators.
  • Sitel
    Bilingual customer service agent
    Sitel
    Jul 2014 - Oct 2015 (1 year 4 months)
    - Offer technical support to US customers in mobile phone software troubleshooting, create support and repair order tickets and assist customers via chat, phone line and e-mail. Received excellent reviews and kept a high customer satisfaction score.
Education verified_user 0% verified
  • ENEB - Escuela de Negocios Europea de Barcelona
    Project management specialist
    ENEB - Escuela de Negocios Europea de Barcelona
    Jun 2021 - Jun 2022 (1 year 1 month)
  • S
    Political scientist
    Southern Federal University
    Jan 2006 - Dec 2013 (8 years)
  • Belgorod State University
    Russian language
    Belgorod State University
    Jan 2005 - Dec 2006 (2 years)