Ana Maria Bejarano Serna

Ana Maria Bejarano Serna  new_releases

About

Detail

Translator, logistics coordinator
Bogota D.C., Colombia
Contact Ana regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour

Timeline

work
Job

Résumé

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  • L
    Logistics Coordinator
    Lean Staffing Solutions
    Aug 2020 - Current (6 years)
    D.C., Capital District, Colombia I am currently in charge of tracking and tracing loads for American companies. I comply with the reports, calls, emails, and everything that needs to be done to make sure everything gets delivered in time
  • freelance
    IT Recruiter
    freelance
    Mar 2020 - Jul 2020 (5 months)
    With my experience in IT Recruitment, I found an amazing field I was not aware of but I embraced to face the challenges that a new workplace represents. It was such a great experience to expand my horizons, especially since I was able to adapt very easily and quickly to this new environment. I was doing recruitment tasks about front-end profiles, helping them find the best match to their companies based on their needs. At the same time, I was willing to give the extra mile by also providing options not only for the current role but also for other positions they may fit.
  • Sutherland
    Customer Service Team Manager
    Sutherland
    Mar 2020 - Apr 2020 (2 months)
    D.C., Capital District, Colombia I was in charge of leading a team of 14 customer service agents for AirBnb, I tracked down metrics, patterns, and behaviors that may affect the interaction between the agent and the customer and made coaching sessions based on my findings. As the pandemic hit, a lot of contracts were terminated, including mine so I wa snot unable to do this for as long as I had wished
  • Scotiabank
    Customer Care Advisor
    Scotiabank
    Oct 2018 - Dec 2019 (1 year 3 months)
    D.C., Capital District, Colombia I provided customer support in regards to their Day To Day banking and credit products inquiries. I also played as a Team Lead Support. I was often in charge to introduce best practices to the newest members of our team as well as closing the knowledge gaps they may have about the products and I also had the chance to lead some projects to bring together the information about the processes of other departments in order to never misguide the customers and therefore, impact their experience on a negative way.
  • Sitel
    Quality Control Analyst
    Sitel
    Nov 2017 - Sep 2018 (11 months)
  • Sitel
    Customer Service Representative
    Sitel
    Sep 2017 - Sep 2018 (1 year 1 month)
  • Teleperformance Spain
    Customer Service Representative
    Teleperformance Spain
    May 2017 - Aug 2017 (4 months)