A

Ana Maria Alba Burgos

About

Detail

Colombia

Contact Ana regarding: 
work
Full-time jobs

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Rollback Ally
    Switchboard, customer service representative
    Rollback Ally
    Oct 2024 - Current (1 year 9 months)
    Managed high-volume inbound calls, directing customers to the appropriate departments efficiently, while assisting clients with account setup, troubleshooting, and modifications. Maintained updated records in CRM systems and provided detailed reports on customer concerns.
  • F
    Customer Service & Sales
    FOUNDEVER,
    Feb 2023 - Aug 2023 (7 months)
    Managed customer inquiries via phone, chat, and email to resolve billing disputes and service issues, while assisting clients with account setup, troubleshooting, and modifications. Maintained updated records in CRM systems and provided detailed reports on customer concerns.
  • T
    Technical Support and customer service representative
    May 2022 - Jan 2023 (9 months)
    Negotiated payment arrangements and provided financial guidance to customers while managing accounts and processing transactions using digital tools. Utilized CRM software to track interactions and resolutions efficiently.
Education verified_user 0% verified
  • B
    High School Diploma
    Bernardo Arango Macías