ANA LUISA RODRIGUES DOS SANTOS

ANA LUISA RODRIGUES DOS SANTOS

About

Detail

Customer Services | Virtual Assistant.
Federal District, Brazil

Contact ANA regarding: 
Flexible work
Starting at USD7/hour
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Internships
Starting at USD800/month

Timeline


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Résumé


Jobs verified_user 25% verified
  • A
    Customer Support public Remote experience
    Ask Nebula
    Jul 2025 - Current (1 year 3 months)
  • I
    Project Assistant & Translator verified_user Verified experience public Remote experience
    Independent Localization Group (Confidential)
    Jan 2023 - May 2024 (1 year 5 months)
    As a Project Assistant & Translator, I translated and edited web-based content from Japanese to Portuguese, ensuring cultural adaptation for target audiences in Latin America. I managed task flow using Discord, Trello, and shared documents, facilitating efficient project coordination. My participation in quality control and deadline tracking was crucial for maintaining high standards and effective team communication. While my role may seem unrelated to B2B sales, media, and account management, it provided foundational skills relevant to these areas, particularly within long-cycle project structures. I worked on multistep content delivery pipelines, akin to long B2B sales cycles, which involved multiple contributors, tight deadlines, and evo
  • I
    Community Moderator public Remote experience
    International Digital Entertainment Server (Discord)
    May 2021 - Sep 2023 (2 years 5 months)
    - Actively moderated a server with 200,000+ users, enforcing internal policies and preventing disruptive behavior.
    - Applied real-time decision-making to mute/ban users before escalation based on pattern recognition.
    - Used moderation bots, manual commands, and incident tracking tools.
    - Collaborated with global moderation staff to ensure 24/7 supervision.
    - Recognized for high responsiveness, judgment, and communication.
    - Developed communication, research, and risk management skills that are relevant to real estate investing, coordinating information-sharing and handling disputes, which sharpened my ability to assess opportunities and maintain trust within the community.
    - Coordinated and negotiat
  • Freelancer
    Digital Artist / Freelance Creative Work public Remote experience
    Freelancer
    Jan 2020 - Jul 2025 (5 years 7 months)
    Delivered custom digital artwork for individual and commercial clients across social media and online platforms. Created illustrations, branding elements, promotional graphics, and character-focused designs (avatars, banners, icons). Managed client communication, timelines, and revision cycles independently. Used tools such as Photoshop, Clip Studio Paint, Canva, and Procreate to execute high-quality visual assets. Designed visual identity pieces for online communities and content creators. Additionally, utilized Zoho CRM to effectively organize the services provided by myself and other artists, enhancing project management and client engagement.
Education verified_user 0% verified
  • Anhanguera Educacional
    Bacharelado em Pedagogia, Educação
    Anhanguera Educacional
    Feb 2025 - Jul 2025 (6 months)
  • C
    Ensino Médio
    Centro de ensino em período integral Dr Dirceu ferreira de Araújo
    Jan 2023 - Dec 2024 (2 years)
Projects (professional or personal) verified_user 0% verified
  • Discord
    Community-Based Commission Manager
    Discord
    Jun 2022 - Dec 2022 (7 months)
    Delivered custom digital art commissions to members of https://discord.gg/art. Managed the full commission pipeline: briefing, pricing, scheduling, delivery, and post-sale support. Served a diverse client base with personalized visual requests, including avatars, banners, illustrations, and more. Built strong skills in negotiation, multilingual customer service, time management, and reputation building in high-traffic digital environments. Utilized tools like Trello, PayPal, Notion, Google Forms, and Discord bots to track orders and ensure on-time delivery. Additionally, leveraged sales skills to effectively sell and ship art, establishing a dire