ANA LUCIA REYES GOMEZ
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ANA LUCIA REYES GOMEZ

ANA LUCIA REYES GOMEZ

About

Detail

Customer service specialist
Antioquia, Colombia
Contact ANA regarding: 
Flexible work
Starting at USD12/hour
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Internships
Starting at USD12/hour

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Deel
    Quality Assurance Analyst
    Deel
    Nov 2022 - Dec 2022 (2 months)
  • SmartHop
    QA Coordinator
    SmartHop
    Mar 2022 - Nov 2022 (9 months)
  • Teleperformance Spain
    Quality and BI lead
    Teleperformance Spain
    Dec 2020 - Mar 2022 (1 year 4 months)
  • Teleperformance Spain
    QA and BI Analyst
    Teleperformance Spain
    Apr 2020 - Dec 2020 (9 months)
  • IDEMIA
    Customer service Sr
    IDEMIA
    Aug 2019 - Dec 2019 (5 months)
  • E
    Customer experience Sr Manager
    ESS- Latam airlines
    May 2017 - Jul 2019 (2 years 3 months)
    Coordinadora departamento de servicio al cliente. Análisis de desempeño y operaciones. Creación de estrategias de mejoramiento continuo. A cargo de 3 supervisores (cada uno con 20 agentes a cargo)
  • E
    Customer Service Team Lead
    ESS - Latam Airlines
    Jan 2016 - May 2017 (1 year 5 months)
    Supervisor servicio al cliente. Á cargo de 10 agentes. Encargada de procesos de calidad. Reportes generales de desempeño. Feedback y coaching.
  • Sutherland Global Services
    Google tech support QA
    Sutherland Global Services
    May 2015 - Jan 2016 (9 months)
    Quality assurance for Google for Work campaign
  • Sutherland Global Services
    Customer Service Representative AT&T
    Sutherland Global Services
    Jun 2012 - Jan 2015 (2 years 8 months)
    Servicio al cliente y ventas bilingue. Campaña U-verse green
  • A
    Auxiliar lean construction
    Arquitectura y concreto
    Jan 2010 - Jan 2011 (1 year 1 month)
    Medicion de rendimientos y productividad, presentación de informes diario, semanal y mensual; diseño de estrategias para incrementar productividad y tiempos de ejecución
Education verified_user 0% verified
  • P
    Business Administration and Management, General
    Polit��cnico Grancolombiano
    Jan 2015 - Jan 2019 (4 years 1 month)
  • SENAE
    Gestion de mercados
    SENAE
    Jan 2014
  • Universidad La Gran Colombia
    Civil engineering, Engineering
    Universidad La Gran Colombia
    Jan 2011 - Jan 2014 (3 years 1 month)