Ana Leal

Ana Leal  new_releases

About

Detail

Lifestyle Manager
Bogotá, Bogota, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • H
    Credit Specialist & Billing public Remote experience
    HiScore Financial
    Feb 2025 - Current (1 year 9 months)
    Review credit profiles, identify issues, and run dispute processes
    Oversee billing, payments, and follow-ups to keep accounts up to date
    Communicate with clients to explain their status and next steps
  • Wander
    Client Experience Specialist public Remote experience
    Wander
    Oct 2023 - Jun 2024 (9 months)
    Supported travel and lifestyle requests, handling bookings from start to
    finish
    Coordinated details and ensured everything was properly arranged
    Managed multiple client requests while keeping things organized and
    on track
  • Ten Group
    Senior Lifestyle Manager
    Ten Group
    Aug 2017 - Apr 2020 (2 years 9 months)

    • Corporate Concierge for global financial organizations
    • Travel and Lifestyle specialist
    • Design tailor made travel itineraries
    • Costumer Service
    • Manage High Profile costumers
  • Pure Travel Group
    Sales Representative
    Pure Travel Group
    Jan 2017 - Aug 2017 (8 months)

    • Design tailor made travel itineraries.
    • Database management
    • Identify business opportunities with both potential customers and suppliers.
    • Marketing & Promotion of new products
    • Customer service
    • Update content on the website
  • This is Cartagena
    Accommodation Manager
    This is Cartagena
    Dec 2015 - Jun 2016 (7 months)

    • Head of the Accommodation Department.
    • Creation of statistics and benchmarking studies.
    • In charge of the department sales
    • Property Portfolio renovation
    • Property Management
    • Communication with Guests before they arrive to help coordinate their stay and provide them with concierge assistance.
    • Welcoming and checking out Guests at the beginning and end of their stay
    • Design and sell custom concierge packages which suit the guests' needs
    • Perform quality controls to the properties before the Guests arrive, liaising with property managers and owners to quickly solve any problems before or during the Guests' stay
  • Oasis Collections
    Guest Experience Specialist / Destination Manager Cartagena
    Oasis Collections
    Oct 2014 - Dec 2015 (1 year 3 months)

    • Administrative tasks; coordinate providers' payments, manage the destination's petty cash.
    • Monthly update the commissions and concierge services report.
    • Design and sell custom concierge packages which suit the guests' needs
    • Weekly update a full inventory of materials needed to best look after guests
    • Review guests' feedback to improve services
    • Communication with Guests before they arrive to help coordinate their stay and provide them with concierge assistance.
    • Welcoming and checking out Guests at the beginning and end of their stay
    • Find new concierge providers in Cartagena, find commercial allies
    • Perform quality controls to the properties before the Guests arrive, liaisi
  • Studiocom
    Senior QA Analyst
    Studiocom
    Jan 2014 - Jun 2014 (6 months)
    In charge of testing web pages, web applications and banners, guarantying the quality and functionality of the product. Managing projects, being in contact with the client to ensure an adequate communication with them during the entire process.
  • W
    Inbound Tourism Assistant
    WORLD TOURS
    Apr 2013 - Jan 2014 (10 months)

    • Design tailor made travel itineraries.
    • Design of Incentive programs
    • Develop a Product Portfolio through the negotiation with new and existing suppliers and customers.
    • Database management
    • Identify business opportunities with both potential customers and suppliers.
    • Marketing & Promotion of new products
    • Customer service
    • Update content on the website
  • Studiocom
    QA Analyst
    Studiocom
    May 2012 - Apr 2013 (1 year)
    In charge of testing web pages, web applications and banners, guarantying the quality and functionality of the product. Managing projects, being in contact with the client to ensure an adequate communication with them during the entire process.
  • ProColombia
    Trade Assistant
    ProColombia
    Jul 2011 - Jan 2012 (7 months)

    • Implement activities to attract potential buyers of Colombian products in the UK, Ireland, Switzerland and the Netherlands.
    • Assist to Trade Fairs.
    • Conduct Reporting Events and Fairs
    • Create commercial agendas for Colombian sellers or for foreign buyers.
    • Update of statistical reports related to Colombian trade
    • Create Trade Opportunities Presentations
    • Create Market reports seeking for market opportunities.
Education verified_user 0% verified
  • Universidad del Rosario
    International Business Administration, International Business
    Universidad del Rosario
    Jan 2006 - Jan 2012 (6 years 1 month)
  • S
    High School Diploma
    Saint George's School
    Jan 1993 - Jan 2006 (13 years 1 month)