Ana Inés Lavalle Cobo

Ana Inés Lavalle Cobo

About

Detail

Operations & Customer Service Specialist
Mexico

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 20% verified
  • C
    General Manager
    Caseus
    Aug 2022 - Jul 2025 (3 years)
    - Coordination of daily operations, ensuring workflow efficiency and high-quality customer experiences in a gourmet retail environment.
    - Supervision and training of staff to maintain service consistency and operational excellence.
    - Implementation of digital tools to optimize task tracking, reporting, and internal communication, including the use of ERP systems for streamlined operations.
    - Management of client relationships, including tailored proposals and event organization, supported by CRM systems to enhance client engagement.
    - Oversight of inventory, sales, and service metrics to balance customer needs with operational efficiency and product quality, leveraging ERP tools to ensure accurate inventory managemen
  • GE HealthCare
    Customer Service & Operations Coordinator verified_user Verified experience public Remote experience
    GE HealthCare
    May 2019 - Apr 2022 (3 years)
    - GEHC Perú Service Coordinator. SVC LATAM & CALA.
    - Management of service operations in Peru and CALA region, ensuring SLA compliance and operational standards.
    - Coordination of cross-functional teams and tracking of customer cases through CRM systems.
    - Preparation of quotes, proposals, and service reports.
    - Creation of SOPs and dashboards to improve service tracking, quality control, and team performance. - Utilized ERP systems alongside CRM tools to effectively manage operations, finance, inventory, and client records, enhancing overall operational efficiency and data accuracy.
  • P
    Personal Project – Project Administration & Fashion Design
    Personal Ventures
    Jun 2016 - Jun 2017 (1 year 1 month)
    - Planning and coordination of personal projects, including design, logistics, budget management, and travel planning.
    - Development of project timelines, task tracking, and workflow optimization.
    - Communication and coordination with suppliers and collaborators to ensure project success, leveraging extensive experience in service coordination and complex logistics management.
  • M
    PMO / Product Manager (Freelance Project)
    Madness Clothing
    Dec 2015 - Dec 2017 (2 years 1 month)
    - Development of production plans, supplier management, and delivery timeline control.
    - Tracking of full product lifecycle from concept to launch, ensuring timely delivery.
    - Implementation of KPIs to optimize operational efficiency and reduce waste.
    - Additionally, my role encompassed administrative assistance tasks, including scheduling, coordinating communications, maintaining documentation, and supporting leadership, which were essential for the smooth operation of project management activities.
  • Accenture
    HR Service Delivery & Operations Assistant
    Accenture
    Jun 2013 - Oct 2015 (2 years 5 months)
    - Support of HR operations and process migrations for external clients.
    - Maintenance of service logs, generation of reports, and KPI tracking for operational performance.
    - Management of SAP data entries, creation of procedural manuals, and continuous process improvement.
Education verified_user 0% verified
  • U
    UBA
    UNIVERSIDAD NACIONAL DE Buenos Aires
    Jan 2020 - Oct 2020 (10 months)
  • U
    Project Manager Officer
    UTN – Universidad Tecnológica Nacional
    Jan 2020 - Jul 2020 (7 months)
  • I
    INSTITUTO SUPERIOR DE DISEÑO
  • Saint Paul School Of Professional Studies
    High School Diploma
    Saint Paul School Of Professional Studies