CUSTOMER SERVICE REPRESENTATIVE
SKF de México
Jan 2014 - Jan 2016 (2 years 1 month)
• Manage Order Handling process from reception of the order to the delivery and or cash collections. • Advise customers of stock availability, lead times, warehouse inventory, orders and backorder status • To support Account Mangers with contract preparations, sales history analysis and opportunity development across platforms. • Handle customer expedites and appropriate follow up with internal departments • Billing, Accounts Receivables, Debits, Claims and Terms and Conditions review and proper follow up • Provide quotes on standard pricing within established guidelines and requests for special quotes outside of established guidelines • Expediting, reschedules, cancellations and customer complaints. • Handle customer inquiries rega