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Anahy Galindo

About

Detail

Sonora, Mexico

Contact Anahy regarding: 
work
Full-time jobs
Starting at USD9/hour
Flexible work
Starting at USD10/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Bread Financial
    SSG Call Center Account Protection Specialist
    Bread Financial
    Sep 2025 - Mar 2026 (7 months)
    Verified client identities to prevent fraud and ensure account security using multiple
    authentication tools and databases (Ekata, Innovis, Accurint). Investigated fraud claims,
    documenting cases and updating customer profiles when unauthorized changes were
    detected. Conducted detailed transaction reviews to confirm legitimacy and identify
    suspicious activity. Managed fraud reports from start to resolution, including follow-ups
    and case tracking (PIM system). Issued replacement cards, processed account closures,
    refunds, and account credits when applicable. Assisted customers with payments, disputes,
    and account-related inquiries after investigation outcomes. Collaborated with partner
    programs such as
  • The Credit Pros
    Szertegia Credit repair specialist
    The Credit Pros
    Aug 2025 - Current (1 year 3 months)
    Closed sales by handling inbound and outbound calls, explaining credit repair services,
    process, and benefits. Assessed client needs, addressed concerns, and guided them
    through enrollment to improve credit scores and achieve financial goals.
  • I
    Debt settlement
    INTUGO - Light House Finance Solutions
    Jun 2025 - Aug 2025 (3 months)
    Provided customer service and retention support for debt settlement clients, guiding them
    through the process, addressing concerns, and explaining various financial scenarios. Generated
    new leads, closed sales, and ensured clients stayed on track toward successful settlements.
  • I
    Virtual Assistant / Dental Office Coordinator
    INTUGO - Clients: Choice, ROI
    Oct 2024 - Feb 2025 (5 months)
    Used Open Dental, Dentrix, and CRM systems to manage patient records, schedule appointments,
    and verify insurance. Coordinated orthodontic and general treatments, maintained
    communication with patients, and managed treatment plans.
  • W
    Virtual Assistant
    Where and When Agents – Remote
    Jun 2024 - Current (2 years 5 months)
    Managed lead generation and client consultations for plastic surgery clinics. Delivered tailored
    financing options and increased patient conversions through
    marketing efforts.
  • H
    Virtual Assistant
    Holyoke Medical Group via Intugo
    Feb 2024 - Jul 2024 (6 months)
    Scheduled appointments, processed refill requests, and coordinated lab results and referrals.
    Maintained medical records and supported doctor-patient communications. Retention & Billing
    Specialist
  • A
    AUREL Project – Everything Breaks
    Jun 2023 - Nov 2023 (6 months)
    Managed billing, retention, and verification of VINs and contracts across multiple clients. Ensured
    data accuracy and delivered consistent customer satisfaction.
  • R
    Loan Coordinator / ERC Campaign Specialist
    RNA Solutions Regal Capital Group
    Nov 2022 - May 2023 (7 months)
    Handled 300-450 daily calls for business loans. Collected financial documents and supported ERC
    campaigns for pandemic-affected
    businesses.
  • S
    Customer Service Representative
    SSG - The Boston Globe
    Jul 2022 - Aug 2022 (2 months)
    Handled subscription changes, orders, and delivery issues. Customer Service & Sales Agent
  • S
    Back Office Coordinator
    Somos Dental (ABS)
    Jun 2022 - Nov 2022 (6 months)
    Launched a lead generation campaign and promoted dental services. Managed daily calls and
    collections, increasing patient engagement.
  • O
    Customer Service Representative
    OneStar Call Center
    May 2022 - Jul 2022 (3 months)
    Conducted high-volume calls to promote mobile app demos and subscriptions.
  • D
    PCT / LVN
    Dependable Nurses Staffing Agency
    Sep 2017 - Dec 2021 (4 years 4 months)
    Assisted with home discharges, medication, and appointments.
  • B
    Licensed Vocational Nurse / On-Call Admin
    Bayada Homecare Staffing
    May 2016 - Mar 2022 (5 years 11 months)
    Provided in-home care, managed medications, IVs, dressings, and staff assignments.
    Supported multiple hospital units including VA, UMC, and TMC.
  • F
    PCT / LVN
    Favorite Healthcare Agency
    Aug 2015 - Apr 2018 (2 years 9 months)
    Delivered care across hospital units including medication and vital monitoring.
  • Southwest Key Programs
    Medical Coordinator - Administration
    Southwest Key Programs
    Dec 2013 - Dec 2015 (2 years 1 month)
    Managed schedules, medical triage, X-rays, and medication documentation.
  • Tucson Medical Center
    Patient Care Technician
    Tucson Medical Center
    Feb 2011 - Dec 2013 (2 years 11 months)
    Provided bedside patient care and support during procedures.
Education verified_user 0% verified
  • Pima Medical Institute
    Licensed Vocational Nurse (LVN)
    Pima Medical Institute
    Sep 2013
  • T
    Patient Care Technician / CNA
    Tucson College
    Nov 2011
  • P
    High School Diploma
    Pepp Tech High School
    Jan 2007