Anahí Martínez Rodríguez Customer Success Manager at F5

Customer Success Manager III

F5

Oct 2024 - Current (1 year 7 months)

Manage a global portfolio of 600+ SaaS customers across North America, LATAM, EMEA, and APAC, ensuring engagement, satisfaction, and retention. Lead and coordinate customer onboarding processes, driving successful adoption and long-term value realization. Identify and resolve customer barriers and escalations, ensuring timely and effective issue resolution. Monitor and analyze product usage to ensure customers maximize adoption and achieve desired business outcomes. Collaborate cross-functionally with Sales, Technical Support, and Account Managers to deliver seamless customer experience and reduce churn. Partner with Account Managers to develop retention strategies, mitigate risks, and support renewal and expansion opportunities. Perform da

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IT Asset Management Portfolio Manager

Software One

Feb 2023 - Oct 2024 (1 year 9 months)

Assist acquisition of software licenses and support to external clients, ensuring the renewal of their subscriptions. Procurement of new software licenses or subscriptions for external clients. Invoice & Payment problem-solving. Processing ServiceNow requests (Incidents, approvals, and catalog tasks).

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Associate Business Planning Analyst in CIO

Kyndryl (Formerly IBM)

Nov 2021 - Feb 2023 (1 year 4 months)

Active role as a financial analyst, responsible for administrating costs and expenses for the CIO departments. Monthly forecast of CIO spending for Latin America.

Agile Champion

IBM

Sep 2020 - Nov 2021 (1 year 3 months)

Play an active role in the adoption, implementation, and success of EO organizations going through Agile transformation. Provide ongoing mentoring support to leaders and squads on how to enhance Agile adoption.

Sales Management Advisor

IBM

Apr 2019 - Sep 2020 (1 year 6 months)

Analyze sales reports to provide relevant information and insights to sales managers for decision-making. Build strong relationship with senior sellers and track current opportunities, providing them support, solutions, and insights to facilitate their negotiations. Regular meetings with sales managers to review current deals and new opportunities to achieve quarter commitment.

Software Optimization Analyst

IBM

Mar 2018 - Apr 2019 (1 year 2 months)

Senior analyst in clients' software purchasing and consuming behavior, offering them less expensive options to satisfy their needs.

Software Product Specialist & Software Signature

IBM

Jun 2017 - Mar 2018 (10 months)

Senior technical software support to global IBM teams.

Coordinator for Software Acquisition Canada

IBM

Oct 2014 - Jun 2017 (2 years 9 months)

As the Coordinator for Software Acquisition Canada, I controlled and dispatched workload for the acquisition and renewal of software, ensuring timely follow-up and tracking of renewals among analysts while effectively resolving any blockers. I served as the focal contact within Mexico and Canada's Leadership Software teams, facilitating direct communication with software vendors to obtain quotes. Additionally, my experience in a B2B sales environment at IBM allowed me to work closely with North American clients, where I supported the sales cycle by identifying client software needs, coordinating quotes and proposals, and acting as an intermediary between clients and IBM vendors to complete purchases. This client-facing aspect of my role inv

Marketing Executive at ITESM

ITESM

Sep 2013 - Sep 2014 (1 year 1 month)

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PR and Marketing Manager

NOHO Drink Mexico

May 2012 - Jul 2013 (1 year 3 months)

As a PR and Marketing Manager at NOHO Drink Mexico, I spearheaded innovative marketing initiatives, leveraging tools such as Google Ads and SEO to enhance brand visibility and drive customer engagement. My role extended beyond traditional marketing responsibilities, as I also managed B2B sales efforts, working directly with small business owners and retail partners to introduce our products. This involved negotiating placements in prominent convenience store chains like OXXO and 7-Eleven, ensuring our brand reached a wider audience. I supported the full sales cycle for these accounts, from outreach and relationship building to coordinating orders and maintaining strong partnerships, which complemented our marketing strategies and contribute

Anahí Martínez Rodríguez

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