Ana Elaisa Sundiam

Sales Development Representative

Homeaglow

Feb 2025 - Jul 2025 (6 months)

Promote and sell Homeaglow's home cleaning services through inbound and outbound communication. Engage with potential customers to understand their needs and recommend suitable solutions. Consistently meet or exceed sales targets and performance metrics. Maintain accurate records of customer interactions and sales activities using CRM tools. Collaborate with internal teams to improve service offerings and ensure customer satisfaction.

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Business Development Representative- Virtual Assistant

Humano

May 2024 - Feb 2025 (10 months)

Supported business development initiatives by assisting clients with various business insurance needs, including Workers' Compensation, General Liability, Bonds, and Commercial Auto Insurance. Conducted lead generation and prospecting to identify potential clients, building a robust pipeline of opportunities. Scheduled and coordinated appointments for clients to receive quotes on necessary coverage, ensuring a seamless experience. Utilized CRM software (ZOHO) to manage and update client information, track interactions, and monitor lead progress. Engaged with leads through multiple communication channels, including texting via RingCentral and email, to maintain consistent follow-up and nurture relationships. Collaborated with team members to

Customer Claims and Sales Expert

Asurion

Jan 2023 - Apr 2024 (1 year 4 months)

Provided excellent customer service by smoothly processing insurance claims for every customer. Exceeded sales goals consistently through effective negotiation skills and persuasive communication skills. Processed reimbursement for customers if other insurance claim options are not available.

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Technical & Billing Support

TeleTech PH

Mar 2020 - Dec 2022 (2 years 10 months)

Provided timely, accurate, and friendly assistance to customers via phone, chat, or email. This includes troubleshooting technical issues, answering product-related questions, and guiding customers through problem-solving steps. Developed a comprehensive understanding of the company's products or services to effectively assist customers and provide accurate information. Created payment extensions/arrangements for customers having difficulties paying their bill.

Customer Service Representative (Phone/Chat/Email Support)

ResultsCX

Jan 2019 - Feb 2020 (1 year 2 months)

Offering, activating, upgrading, and transferring radio satellite subscriptions for vehicles. Exceeded sales goal in selling aftermarket radios. Developed a comprehensive understanding of the company's products or services to effectively assist customers and provide accurate information.

Ana Elaisa Sundiam

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