Ana Diaz

Jobs 0% verified

Freelance Virtual Assistant Remote experience

freelance

Mar 2025 - Current (1 year 3 months)

Provided occasional administrative and digital support for small teams and independent professionals. Assisted with calendar organization, task tracking, and email follow-ups. Supported content scheduling and basic CRM updates. Adapted quickly to different tools and workflows depending on client needs.
Virtual and Executive Assistant

Happy Agencies

Jun 2023 - Oct 2024 (1 year 5 months)

Planned weekly content and scheduled posts to streamline team publishing efforts. Designed and sent branded digital newsletters using HubSpot. Coordinated internal task flows between creative, tech, and account teams. Managed executive calendars, meeting schedules, and company-wide events. Assisted in developing internal guidelines and optimized daily operations.
Customer and Sales Representative

Asurion

Nov 2021 - Dec 2022 (1 year 2 months)

Improved customer satisfaction scores by 25% by delivering personalized support and solving complex issues through an CRM system and interpersonal skills. Exceeded sales targets by implementing upselling strategies tailored to client needs, leveraging data analytics to identify customer preferences.
Logistic Coordinator

Lean Solutions Group

Jan 2021 - Oct 2021 (10 months)

Reduced delivery delays by optimizing logistics workflows and ensuring timely product distribution through automated tracking systems. Enhanced operational efficiency through accurate database management and collaboration across departments, reducing processing errors.
Customer Care Representative

Concentrix

Jan 2019 - Dec 2020 (2 years)

Executed quality and productivity metrics by adhering to service protocols and engaging effectively with customers, increasing first-call resolution rates.

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