Ana Cristina Alvarez App Manager | Estratega Data-Driven y Líder de Proyectos

Short Rental Manager

freelance

Dec 2025 - Current (11 months)

I manage short-term rental properties end-to-end, delivering exceptional guest experiences while maximizing revenue and operational efficiency across each unit.

I have hands-on experience with platforms such as Guesty, Conduit, and Breezeway, along with building and implementing SOPs to standardize operations and enable scalability. I currently oversee seasonal properties in Playa Escondida.

Key responsibilities include:

Managing multiple properties simultaneously with full operational oversight
Handling reservations, guest communication, and issue resolution
Driving revenue through upsells (early check-ins, additional nights, add-on services)
Coordinating payments, collections, and financial

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Launch Market Manager

Relay-Upwork

Jan 2025 - Current (1 year 10 months)

Gerente de lanzamientos y las operaciones de nuevos mercados; riders, restaurantes, Experiencia del cliente y centro de contacto de 13 ciudades (Incluyendo DC, NJ y Philly).
A cargo de:
• Operaciones en vivo.
• Indicadores online y offline (NPS, C-SAT, DT,RR,IR).
• Pagos y bonos.
• Implementé estrategias de automatización que redujeron los tiempos de entrega en un 38.2%.
• Project management.
• Análisis de datos e inteligencia de mercado.

Launch Market Manager

Relay Delivery

Jan 2025 - Jan 2026 (1 year 1 month)

As a Launch Market Manager, I successfully lead expansion and management strategies across five key U.S. markets: Washington D.C., Miami, Chicago, Philadelphia, and New Jersey. My expertise spans both online and offline operations, highlighting my ability to oversee and optimize key performance indicators.

My responsibilities include creating and delivering detailed visual reports for effective weekly and monthly tracking. My decision-making is grounded in a rigorous approach to data interpretation and analysis, supported by a strong proficiency in leading multidisciplinary teams toward specific objectives.

As a Net Promoter Score (NPS) leader, I excel in proactively managing customer satisfaction and continuous improv

Gerente de operaciones tech /BDM

Confidencial

Jun 2024 - Jan 2025 (8 months)

– Especialista en Automatización y
Optimización de Procesos, con un enfoque en el análisis de datos para la toma de decisiones estratégicas y la mejora
continua de las operaciones.
Acargo de:
Operaciones on y off.
Indicadores online y offline (NPS, C-SAT, IR, Rechazo, Reembolsos, etc).
Órdenes digitales.
Coordinación del staff.
Manejo del proyecto; Creación de una App de delivery

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Gerente Operaciones Tecnológicas

LITECH

Jun 2024 - Jan 2025 (8 months)

Especialista en Automatización y Optimización de Procesos, con un enfoque en el análisis de datos para la toma de decisiones estratégicas y la mejora continua de las operaciones.
A cargo de:
• Operaciones on y off.
• Indicadores online y offline (NPS, C-SAT, IR, Rechazo, Reembolsos, etc).
• Órdenes digitales.
• Reducción de pérdidas por reembolsos del 21.3%.
• Coordinación del staff.
• Lider; Creación y gestión de Table Hood App

Launch Market Manager

Relay

Jan 2023 - Jun 2024 (1 year 6 months)

Gerente de lanzamientos y las operaciones de nuevos mercados; riders, restaurantes, Experiencia del cliente y centro de contacto de Miami, NJ, Philly, Chicago y DC.
A cargo de:
• Operaciones en vivo.
• Indicadores online y offline (NPS, C-SAT, DT,RR,IR).
• Pagos y bonos.
• Coordinación del staff.
• Bienestar laboral.
• Análisis de datos e inteligencia de mercado.

CX & Relationship Senior Analyst RD & PA

DiDi

Jan 2022 - Dec 2023 (2 years)

− Management of Driver and Distributor Centers in the Dominican Republic & Panamá, Dominican Republic Inventory Manager.
In charge of:
− Data and Efficiency Squad Leader
− Coordinator of market intelligence research and new areas to launch.
− Management of country indicators:
●GMV(tracking of Gross Merchandise Value for warranting ops efficiency).
●CSAT ( Measurement of member satisfaction levels for service excellence and timely intervention).
●NPS (Tracing of promoter score for improving results).
●AHT (Validation Average handle time with SSL standards).
●AWT (Validation Average waiting time with SSL standards)
●TSH (calculation of total supply hours)
●IR (Tracing of efficiency a

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Cx & Stakeholder Senior Analyst

DiDi Global

Jan 2022 - Apr 2023 (1 year 4 months)

Subgerente del centro de atención a cliente de República Dominicana (incluye 3 oficinas en diferentes ciudades), manejo de inventario del país y manager de nómina tercerizada del DiDi Club de Panamá.
A cargo de:
• Liderar el equipo de data y eficiencia.
• Coordinadora de inteligencia de mercado y búsqueda de nuevas áreas geográficas de negocio.
• Manejo de los indicadores de gestión del país: GMV, CSAT, NPS, AHT, AWT, TSH, IR,RR & Interacciones.
• Manejo de +15 empleados (RD y PA).
• Pagos de nómina & reclutamiento y selección.

Logistics Coordinator

PedidosYa

Jun 2021 - Jan 2022 (8 months)

Oversaw operations for the Capital of the country, Weekly forecast manager, Santo Domingo Inventory Manager.
In charge of:
− Availability of fleet to guarantee the operation, Verifone/ POS process manager.
− Owner real time KPI’s ( UTR, DT, LI, WH, Completed Orders,Canceled orders) and Deep data/ Fraud / Performance analysis.
− Construction and tracing of the template for the rider's payment application.
Construction and tracing of the template for rider´s fraud investigation.
−Monthly audit of applied payments.

Fleet Operations Manager

PedidosYa

Jul 2020 - Jun 2021 (1 year)

Mainly in charge of:
- Availability of fleet to guarantee the operation.
- Trainings for distributors.
- Market Intel.
- Verifone/ POS process manager.
- Equipment delivery
- Assurance of operations

Cash Collector Analyst

PedidosYa

May 2020 - Jul 2020 (3 months)

Mainly in charge of:

-Debt balance to distributors
- Audits
- Creation of payment templates
- Supervision of payment application team

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Logistics Coordinator / Performance Manager / Fleet Operations Manager

Delivery Hero PedidosYa

Mar 2020 - Jan 2022 (1 year 11 months)

Líder de operaciones de la capital del país, Encargada del forecast semanal, líder de inventario de Santo Domingo.

Training/Quality and Operations Supervisor

Fintech

Feb 2019 - Mar 2020 (1 year 2 months)

- Responsible for service quality, disbursement, document approval, credit analysis, operations.
- Daily, weekly and monthly reporting to managers and presentation of information to the president of the company.

In charge of the Happiness team, Marketing and Finance support for Fintech strategy, AML investigation support & Management of 35 employees.

Sales and service executive

Banco Popular Dominicano

Apr 2015 - Mar 2018 (3 years)

Responsible for:

- Service quality and sales.
- Credit analysis.
- Insurance assistance.

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Secretary/substitute teacher

Colegio Infantil Carita Feliz

Jan 2014 - Oct 2014 (10 months)

In charge of:

- Collection of tuition.

- Application of system payments.

- Customer service.

- Substitute teacher.

Ana Cristina Alvarez

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Ana Cristina Alvarez

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